HiWhen setting up UCCX HA the configuration is sync'ed with the heatbeat and if the primary failes the slave takes over.I have found information about the exchange of configuration but i havent found information about what happens with the sessions i...
Hi guys, I got a scenario but im not able to find out the solution.The scenario is as follows We got 1500 agents.Each agent is configured with a Skill group.Our agents should be sitting all over State.For example we take Delhi ,In delhi we hav...
Hi,We have a UCCE 8.5 with CVP 8.5 comprehensive deployment.Calls are being distributed to agents correctly.Occasionally, an agent needs to transfer calls to a colleague. And that seems to fail sometimes.Detailed scenario:Agent 1 receives a callAgent...
Hi all,Anyone know it there possible to enable the IPPA & Desktop agent together in a same agent?which is if anything goes wrong with the PC, the operation will not get affected and the system able to select the agent by using the IPPA.Appreciate it
Using UCCX 8.5.1, is it possible to configure 7942 / 7962 devices to automatically revert to the IPPA default / CSQ statistics screen while in a call? The agents would like to see the number of calls waiting in queue while on calls without having to...
Greetings!So, I'm curious .. we'd like to change how we do things regarding what happens at the select resource - queued step. Our current state is a series of business checks, place the call on hold, play CUCM MOH, take the call off hold, go back to...
We are pretty new to CCX, and want to get silent monitor and call recording working. I've read a bunch of troubleshooting docs, and a bunch of the discussions here, but I am still unable to get it to work the way that I want. Heres the setup. The pho...
I am in the process of implementing new CUSP 2951 and ACE 4700. And customer wants to implement OSPF in it. Does CUSP and ACE support OSPF. Could you please share some documents on it.
Can I use CUIC as a wallboard. I just saw a brief demo and it appears that the real-time CUIC reports can show real-time wallboard data that can be used within the CAD integrated browser window. Can anyone confirm this? Joe
Hey guys, I'm looking to get some assistance setting up a script for our sales and support group. There is one main dial in number, but two CSQ's (one for Sales and the other for Support).
I'm trying to modify a UCCX XML file, I have authenticated properly but the upload document still getting unsucessfull.Anyone should help me to resolve the problem?
Hi, I have been working on this for days and could not get it resolved. I am using UCCX 8.5 Pre to receive an http trigger and send response with some parameters and variables mapping. I followed the scripting guide to create the html template and do...
Hi folks,I have a upload step working properly and doing the upload to my prompt repository. I need to send the recording file by e-mail, but when I try to play this file, this is not possible due a codec format.There's any way to convert the recordi...
