Contact Center

Hi I was wondering if anybody knew how to make custom text appear on the agents phone when it is ringing rather than just the Cti port number. I have the enterprise call info working and have it showing on the cad software but would like it to appear...

Hi All,need help here.i am trying to integrate CVP 8.5 with Nuance ASR/TTS server (realspeak 4.5,NSS,rec 9.x). attached are the logs and script for a test call.please help.regardsMunish

Hi All,still troubleshooting and tried almost all docs. i am using nuance recognizer 9.0, realspeak 4.0 and speechserver 5.0.CVP version 8.5.1 and cisco 3945 router as ingress/VXML GW with ios  c3900-universalk9-mz.SPA.151-3.T4.bin. i am getting the ...

Hello Everyone.   I'm trying to add field from DB Get.   It seems to picking up Variable for "java.lang.String".  However, when I tried to add  "java.math.BigDecimal", it does not show any selection for the variable Name to store... This is for a cu...

Hello FolksI have 2 Avaya ACDs , one located in Phoenix other in FTL.However I want to keep a single ACD PG having 2 PIM instances , one each for Phoenix and other for FTL; one connected over LAN and other over WAN.So wanted to check if anyone has a ...

I'm researching adding "your expected wait time is ..." to our IVR (UCCX 8.02).  So far I've read the Visible Queuing example in the Cisco Unified Contact Center Express Getting Started with Scripts Guide, and a bunch of the posts here (including the...

Good morning.i am try to have my script play a menu, 1 for claim,2 for billing....then go to if you know your parties extension dial it now. for some reason i cannot get it to work. it only will play menu 1, then it loops..i know its strange to have ...

Hello,My name is Eric and I'm configuring a environment with a Contact Center Express 8.5 and CM 8.5.I'm using the premium license, so I read at documentation that it's possible to implement the agent email workflow but I didn't find any documentatio...

Is it possible LAP1142N AIR-E-K9 and AIR-E LAP1252AG K9 with the new C5508 and C5700 series controller to operate---Posted by WebUser Felix Pfleger from Cisco Support Community App