I know that there is no wrap up timer yet to put back automatically an agent in ready state when the feature "Automatic available" is disabled.
My question is: When "Automatic available" is enabled, is there a way to configure the delay between each call ?
Right now, there is no delay between each call receive by an agent. As soon as a call is terminated, if there is a call present in the queue and there is no other agent available, another call is presented to the agent immediately.
I was wondering if there is a parameter that would control such kind of delay before presenting a call to an agent. Ex: in SubsystemRmCm.properties
Thanks
Steven Ferland
Bell Canada