Delay between calls - IPCC Express

[sferland]

I know that there is no wrap up timer yet to put back automatically an agent in ready state when the feature "Automatic available" is disabled.

My question is: When "Automatic available" is enabled, is there a way to configure the delay between each call ?

Right now, there is no delay between each call receive by an agent. As soon as a call is terminated, if there is a call present in the queue and there is no other agent available, another call is presented to the agent immediately.

I was wondering if there is a parameter that would control such kind of delay before presenting a call to an agent. Ex: in SubsystemRmCm.properties

Thanks

Steven Ferland

Bell Canada

[irisrios]

This is a known problem. The resolution to this problem is given in the document :

Why Does Cisco Agent Desktop Go into Work State after Finishing a Call and Disconnecting?

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c954b.shtml

Hope it is useful.