Difference between Call.user.microapp.caller_input="T" and Call.user.microapp.caller_input="D"

[chola_cisco]

Hi,

Could someone help me out to find the difference between Call.user.microapp.caller_input="T" and Call.user.microapp.caller_input="D" in if condition nodes of ICM script.

Also having a doubt in VXML params : N. i have studied that value  N is Do not allow barge-in. In my script i have a vxml param N node and after this node i'm sending the call to CVP application. When i made a test call to the script it allowing bargin i.e)i am able to  interrupt message play by entering a digit, causing the script to move to the next prompt.

Then what is the use of N value here. Can some one explain me?

[bill.king1]

The answers to your questions somewhat depend on what you're passing/receiving from your CVP application.

Check out the configuration guide here for instance, but the caller_input for instance is what you're getting back from the CVP application. Your CVP application could be setting caller_input to T, D or Cheeseburger, it all depends on what was programmed.

For the second question, you almost always in my experience set VXMLParams to N so that you pass additional information to the CVP application.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/configuration/guide/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001/CVP_BK_CFD64ACC_00_configuration-guide-for-cvp-1001_chapter_0111.htm...

[chola_cisco]

Hi,
Thanks for the answers.

Could you brief the answer of my second question? I Guess we can set the VXML params value to N or Y. In which case we set N and in which case we set VXML param to Y?

[bill.king1]

If you're using CVP/VXML/Call Studio applications, it is almost always set to N. If you look in any of the Cisco script guides you will see this, like here

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/feature/guide/CCVP_BK_FA976D84_00_feature-guide-for-cisco-customer/CCVP_BK_FA976D84_00_feature-guide-for-cisco-customer_chapter_01.html

[dngvignesh]

ECC Variable NameTypeMax. # of ElementsPossible Values

user.microapp.UseVXMLParams

Scalar

1

Y - (Yes) Use the values in the user.microapp.ToExtVXML variable array elements. N - (No) Append the name/value pairs in user.microapp.ToExtVXML to the URL of the external VXML. Default: "N"