07-13-2020 06:49 AM
HI Everyone,
Scenario.
I have an IVR with a simple menu.
Press 1 for Tech support.
When calling from my IP phone within the network, i press 1 the tone is not recognized and the script does not proceed further.
It works perfectly when i try to call from mobiles or Jabber.
What could be the issue?
Any and all help would be greatly appreciated,
07-13-2020 09:40 AM
07-14-2020 05:14 AM
I checked stream 1 on the web page for the phone during a call.
1. It is connecting to my UCCX.
2.It is using code g711u as sender codec.
Where do i check for MTP and transcoding issues?
07-14-2020 08:51 AM
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