DX650 Phone Agent?

[Fred Nielsen (ePlus)]

I see in 10.0 support for Phone Agent on the DX650 was added... does anyone know the specifics of how this works, particularly since the DX650 doesn't seem to support any of the normal XML objects for IP Phones?

[Jerry Vander Voord]

The Cisco DX650 does not support XML/XSI.  For agent log-in, the DX650 works with the Compact Agent solution from the partner 2Ring - Flexible Solutions for Unified Communications.

[Fred Nielsen (ePlus)]

Jerry, thanks for jumping in. 

The UCCX compat guide specifically states compatibility for the DX650 with Phone Agent on page 4: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crsc…

Is this an error?

[Fred Nielsen (ePlus) · Accepted solution]

I got confirmation from a CCBU Product Manager on this question:  the DX650 does not support IPPA, the compatibility matrix is in error.  As Jerry mentions above, 2Ring sells a Finesse add-on that can run on the DX650 for agent functionality.