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Hi, as per the title I was lead to believe that UCCX 9.0 would support +E164 route points but not for CAD agent DNs.  We have tried to implement +E164 CTI route points (CUCM 9.1.2 and UCC 9.0) and it only supports * # 0-9.Is this correct and if so wh...

I need some guidance on setting up a script.  I work in healthcare so there are multiple call trees for each different location.  Each of these sites may or may not close at different times.  Is there a way to setup a script where the user will call ...

Hi   friends !I need call forwarding Script in UCCX environment, bellow i mention my  requirement, please guide how to do this.   Management number (8000) dial the IVR then press 1 to enable call  forward then enter the number to forward. when othe...

dear alli connect my uccx8.5 to core 3560 x switch and i have agents connected to 2960 edge switcheswhen i put the destination port in remote span my uccx 8.5 lose its connectivity and i cannot ping it i have the following configuration on my edge 29...

Hello,I have setup agents so supervisors have the ability to monitor their calls. I have 4 users who are agents as well as supervisors. The supervisors can monitor agents who are strictly agents but are unable to monitor agents who are also superviso...

Got a Silly question here.Senario :UCCX Cluster A running version 8+ (So lets say 9.X.X)UCCX Cluster B running version 8+ (Same version as A above 9.X.X)Both Clusters versions are identical and are runnning the exactly the same version of CAD/CSD.Is ...

Hello all,We are working on a UCCE system 9.0Is it feasible to keep the agent state available even if the call was not answered ?if so, where this setting can be changed?Thanks in advanceLara Noueir

Does uccx 8.x have any plans to support shared lines with CAD agents.  Some of our agents used extension mobility in pre 8.x versions to move around periodically to cover lunch hours at our walk in station.  The only solution that I've come across is...

Hi,'I have made Sprawler on Windows Server 2008 R2, when i try to login an agent from the CTI Toolkit its prompts a message that the 'System is Offline login will be queued until the system is backonline'. The CTIOS amd CG are active via Portico. On ...

So I have a few users who are reporting that they are missing the task button icon in their CAD. The functionality still exists (when you mouse over you still see the hint text and the blank spot is clickable). Has anyone else ever seen this?        ...