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Hi,I have been asking few question on UCCX scripting since 2 weeks as am new to it.1. I would like to know the proper method in the script as to how the call can be sent to a particular CSQ?? As currently when am calling the appilication all the prom...

Guy Can any one helps me in this matterAppWeb Page in UCCX 8.5 running sooo slowly some times take 10 min tomove from Page to Page and also CAD client shows me an errorthat make sure if server is on-line all these problem is new problembefore every t...

how do I edit the resource list in CCX resource? I need to change one of the team members in the resources listwhen I go to user configuration, it says "Agent capability cannot be modified in Cisco Unified CCX.

Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.Thanks,Josh

Dear Experts,I am using Desktop recording to record the audio and video for agents. the agent use extension mobility.I want to activate the live monitoring but it didn't work. the live monitoring tab is not working. it just pop up for agent search, t...

If an agent is a member of multiple teams is it possible for the agent to be alerted with incoming calls which team the call belongs to? If so, how is this possible?

Hi all,I'm working on a UCCE system 9.0I have the below issue:Some data is missing in AW-HDS but it is shown in the Loggers databases.Can anyone help me on how to retrieve these data?Thank you in advance.Lara

Posting this question to see if anyone knows or has done a setup where the agent status can be seen when the browser is minimized on the task bar when using Finesse (similar to how CAD is when minimized). I imagine this will be custom but trying to s...

Hi,I'm implementing outbound dialer IVR campaign and have noticed that the initial prompt is played back after 5 sec silence. Is there any provision to reduce it?ThanksKishore.

Hi.I have configured simple script for testing purpose and now available to get any single field from database and write this field to UCCX  variable. Now i need to perform such query:select convert(varchar(10), getdate(), 111)It returns date in SQL....

Hi Everyone,May I ask which CUIC license (standard or premium) do I need to integrate with CVP Reporting server? Do I need premium license to add CVP datasource or standard license will suffice to use Cisco-designed CVP report templates?Regards,Ryan

Hello!I cann't run "Cisco Unified Serviceability" in Systems Services. All others services work. What problem can I have?