09-19-2021 04:52 AM
I am trying to test ECE Interaction APIs with Postman. There are two classifications I see in the API documentation.
If I log in with the Administration User of any other defined user in Administration. I am able to consume the first two types of APIs. In short, I am able to log in, log out, create a customer, etc. but when I try to consume any service from Asynchronous Messaging APIs. I get a 403-167 Error. It is an HTTP 403 error that says
I am not sure how I can configure my client application to the entry point. Right now I'm consuming these APIs using Postman
Method: getEntryPointConfigurations
URL: http://my-ece-server/system/ws/v19/clientapplications/messaging/configuration?entrypoint=1001
Error:
{
"code": "403-167",
"developerMessage": "The user does not have access to the following entry point: '1001'"
}
The ECE entrypoint works fine with the Finesse Agent and the chat is done correctly through the webpage.
How do I configure/set the Register Application to Entry point?
09-26-2023 03:11 AM
09-26-2023 05:10 AM
You didn't say what version, but you might find this defect of interest in case the users that you're having trouble with are not the administrator user, like was mentioned in the first post.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvz21823
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide