Contact Center

Resolved! Webex Connect - how to access it from my org?

I just finished a WxCC training where we used Webex Connect & Webex Engage to integrate chat, email, messenger etc. Sadly, after the training, i actually dont know how to access Webex Connect from my own Org. It has Webex Contact center, all works ...

Replacement for Cisco Mediasense?

Hi, does anyone have any recommendations for potential replacements of Cisco Mediasense for basic CUBE audio recording? Of course there are a number of powerful third-party solutions like Calabrio out there, but have a business case where user is loo...

Resolved! UCCX REST API fails

Hello to everyone UCCX 12.5 I want to send the calling number to external service using REST API and receive information about customer like name and ID. So when i make REST API i se the exception in UCCX java.lang.String cannot be cast to com.cisco....

Resolved! UCCX editor 12.5 parse array from JSON

Hello, I am sending REST API GET request and i receive the next response: { "result": { "data": [ { "entityFullName": "Test user1", "extentionNumber": "1", "caseNumbers": [ ...

Resolved! supervisory ability to record message in Webex Contact Centre

One of the features used on UCCX is Supervisors needed to have an announcement played on IVR at specific point in the call flow. So we'd have a separate number provisioned for them to dial. CCX script for that number would save announcement in prompt...

Resolved! Can you set the TLS SNI host name in a UCCX rest call?

I have a customer that has a script making a REST call that is failing. In troubleshooting, the customer's security people are saying it's failing because UCCX is not sending the TLS SNI field in the TLS hello, and because of this their FortiWeb doe...

Resolved! UCCX - SCRIPT- MAKE REST CALL - BODY

376 / 5.000 Resultados de traducciónI am wanting to configure an external query by REST API. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. Now I want to dump those parameters into MAKE REST CA...

UCCX Scripting issue with a custom Jar file

We are trying to develop a custom JAR file to run inside a CCX script. The JAR file will be responsible to do some HTTPs calls to a remote server, retrieve some data and then decrypt it. The data is encrypted at the source using PGP (Private/Public k...

Finesse dropped calls after 10 seconds

Having issues with UCCE 12.5 Finesse, web based. Calls keep dropping after 10 seconds. Is anyone having this issue or know what can be causing this?

Agent Abusing the CCE System

Dear Members, This is regarding a PCCE environment version 12.0 with Jabber soft phones. One of the agents is abusing the system by making his status on Finesse as "Talking" whereas he's not on his desk. Has anyone faced such a case or can advise on ...

Cisco Finesse State changes to Not Ready while having an active call

HiWe have a problem with Cisco Finesse 12.5 about status. Some times when an agent has an active call, the status changes from Talking state to Not Ready suddenly and after that when I check the CUIC reports it shows that the agent was totally in Not...

Open Gadgets in IE mode inside Finesse

Hello members, This is regarding a UCCE environment version 12.6(2). We have a custom gadget that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is there any workaround...

Cisco Finesse API Throttle Limit and Connected Call Details

Hi Experts,I want to build an app which shows connected agent details. So I have two questions -1. Is there a limit on Cisco Finesse API calls ?2. Can Cisco Finesse show connected party details, such as phone number of the connected person ?Thanks,Ri...