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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX Chat Transcript / History

Hi, I don't see a CUIC report and after looked in the Socialminer and CCX database I was also unable to find a table containing any UCCX Chat transcripts. I know a end user / customer can download a transcript of the chat at the end of the chat, but ...

WFM + AQM All in one OVA

Looking at the site for virtualization WFO for CCX it shows WFM server requirements and below that shows also AQM All in One OVA (Base + Record Server + SQL). These can co-reside with other Cisco apps in the same server. Question is: Since AQM is all...

raid_t by Beginner
  • 0 replies
  • 0 Helpful votes

Email view in scheduled cuic blank

I'm trying to set up scheduled reports for PQ abandoned call reports but when I  create it, under the email tab It asks what type of report - xls, Inlinexxx as well as the email address of the recipient. It also auto-populates the "email view" which ...

iptuser55 by Frequent Contributor
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  • 0 Helpful votes

Resolved! UCCX dead time ring problem

Dear All Please i have an issue with my incoming callsmy script is written to write all call info (Time, Date, Called number, Calling number and Agent Extension)for that in the option connect i set to NO so it can wait till agent reply then DBwrite t...

Webex Contact Center WFM Integration

I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM.   the Webex CC Data sheet it states: Workforce management (WFM) integration●     Allows customers to integrate their existing WFM systems with W...

Resolved! UCCX Sample Scripts

Can someone post the file for download? The link no longer appears to work, or post a Cisco link that does work, thanks.   This is the "broken link", I am trying to download the UCCX sample files.

Resolved! Guide For Updating UCCX 12.5 SU1

Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...