Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
We have ECE 12.5 collocated deployment. Is there any way to send/receive ECE chat transcript over mail for supervisor?
CUIC scheduled reports are not displaying correctly on user end when received. I am able to run reports directly with no issues. These same reports have worked with no issues until recently. Attached is an example. Any direction would be greatly...
Hi, I don't see a CUIC report and after looked in the Socialminer and CCX database I was also unable to find a table containing any UCCX Chat transcripts. I know a end user / customer can download a transcript of the chat at the end of the chat, but ...
Does anyone have any sample code for doing OATH 2.0 with CVP Studio Apps for a REST API element?I keep reading but can't seem to wrap my head around how it works, think maybe seeing would be believing.
When I run the Cisco Finesse Agent Not Ready reason Code Summary report, the text values of the reasons do not display. Is there a translation table for the codes to text? Is this something my IT/Phone Support person is supposed to customize? The cod...
Hello Team, Our Customer has UCCE plateform. We have configured an outbound Campaign( Predective mode).The Predictive Dialer transfers the customer to a live agent along with a screen pop to the agent’s desktop. We would like to add a notification so...
Looking at the site for virtualization WFO for CCX it shows WFM server requirements and below that shows also AQM All in One OVA (Base + Record Server + SQL). These can co-reside with other Cisco apps in the same server. Question is: Since AQM is all...
I'm trying to set up scheduled reports for PQ abandoned call reports but when I create it, under the email tab It asks what type of report - xls, Inlinexxx as well as the email address of the recipient. It also auto-populates the "email view" which ...
Dear All Please i have an issue with my incoming callsmy script is written to write all call info (Time, Date, Called number, Calling number and Agent Extension)for that in the option connect i set to NO so it can wait till agent reply then DBwrite t...
I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM. the Webex CC Data sheet it states: Workforce management (WFM) integration● Allows customers to integrate their existing WFM systems with W...
Can someone post the script_repository_902.zip file for download? The link no longer appears to work, or post a Cisco link that does work, thanks. This is the "broken link", I am trying to download the UCCX sample files. http://www.cisco.com/c/dam/...
Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...
Hi . in case customer have License CCX 10.0 not activate but CCX 10.x end of support . Now can activate or have process for activate License ? IP Telephony and Phones
So when you define a Prompt you get the form P[promptname.wav] and all is good. What we want to do is have that prompt name be retrieved from a prompt directory which is defined by a string. So assume all your prompts have the same numbers like 10...
Hi GuysHow can i get in trial mode with UCCX 12 5 , any methode , seems in 12 5 they forced you with Smart Account thanks
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