Hi Team, I have created Uccx script and getting the output correctly. I would like to know how to enable the text to speech in UCCX script. I am getting output value in text that I need to covert to speech. Kindly suggest. Regards,Jijesh
Forum Posts
Dear Friends,During the agent's hold period, I want to add a voice note with some tips for the user. The default music is playing at the moment.Please advise how can I configure it?
Hi,I'm developing a solution that generates WxCC flows files (in JSON format) automatically. These files may be imported manually into WxCC via the flows dashboard.Is there a way to upload a flow to WebEx Contact Center using API call? Tnx,Ben
Hi All Im trying to dial extention using with uccx if variable that I have following if varible. I noticed that I can dial only 26XXX extention range but can not dial rather than other extention range like 45000 or 03400 ı noticed that sitecode is:26...
Hey all i've made a script to choose the customer selections by using 1-5 or 1-2 based on his answers more Q will be asked my Q here is how can i show the customer selections in a report
Our contact center manager recently reached out to me about enabling whisper mode on the user profiles that the agents are using. When I go into the profile and select module settings the All button is greyed out and I'm a full admin, I wanted to kn...
I have a script that reads and writes XML files from the root of Directory just fine. Recently, I have had the need to create sub folders. I can read from the sub folders, but each time I try to write (upload) the file, it places the new file in th...
Hi, We have a solution where customer is offered a call back at a later time, during the queue. when customer accepts this we will release the call from ICM script. CallType report showing this calls in Return release field. Is there any way we can c...
Hi, We are trying to determine when changes were made to our call center script the only place I see where to check this is the script mangement page. Are there any logs we can download to check this? Any assistance would be greatly appreciated. Tha...
Hi, Kindly share your valuable inputs on UCCE (ICM, CVP, Finesse, CUIC) upgrade from 11.6 to 12.6 including OS,SQL upgrade.
What is the major difference between UCCE 11.5 and 12.5 versions
Our client has an MS SQL database where CCX needs to read certain data, like email addresses, etc.We get Unhandled data type error when trying to read nvarchar(max) data from the DB. UCCX is the latest version SU3 - System version: 12.5.1.11003-511 w...
UCCX has a time of day routing that works in 15 minute increments, however my call center has requested a change to their hours which has them opening at 8:35am. Reading through other posts I think it would be simple enough to do through variables a...
Hi, When looking at the agent status, I came across a user showing two statuses (Available,Connected). Can someone inform when and/or why an agent would two statues. Screenshot attached. Thanks,
Hello there,We are going to deploy Cisco ECE. In Cisco documents, I saw ADFS is needed for SSO. Do you know that we can have SSO with other idP? Our idP is ForgeRock.Thanks,atoxet
