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eGain chat custom properties

mw9714
Level 1
Level 1

eGain version 15 integrated with UCCE 9.x

 

Disclaimer: I am very green on email and chat

 

Trying to find information on the scenarios that will display the messages configured in the custom_chat_en_US.properties file such as:

 

L10N_EXIT_TXT

L10N_LINES_ARE_BUSY

L10N_NO_AGENTS_AVAILABLE

L10N_SYSTEM_CANNOT_ASSIGN_AGENT

 

The first seems like it would be at the end of a chat but in testing, we did not see the message configured. 

 

For the L10N_NO_AGENTS_AVAILABLE, we saw this when all available agents logged out with a chat request in queue.

 

I'm just trying to find the right document that details each of these so I know for sure which scenarios should get which message.  I've done a fair amount of searching online through eGain documentation and Cisco documentation but all I can ever find is L10N_OFF_HOURS found in the regular chat_en_US.properties file.

 

TIA

Mike

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