Any document where I can refer configuration for Stand Alone AD for UCCE 11.5 version?
Forum Posts
Hi After UCCX upgrade from 10.6 to 11.6(2) wallboard (HTTP trigger) will not show in Chrome, it only shows the HTML as text in the browser, it works fine in Firefox and IE. I asked a webdevolper about the problem and he was saying that the problem...
Resolved! UCCX 11.5 Session data issue
Hello, I've seen a number of questions related to this but thought I would try to get some clarification. I have a script that front ends all my other scripts and does database dips to pull data from a couple of databases. I store this data int...
I am looking to see what is the best way to enable our Service Center to be able to have a desk phone in the Office and use that to login into Finesse. But also have the ability to log in from home on a CIPC. We have setup the ACD line on the Desk Ph...
Hi everybody, I have created a new 'Call Variables Layout' in Finesse AdministrationBut no idea how to apply it to Agent's Desktop layoutAll agents are still using 'Default Layout' Does anybody can help Thanks in advance Sam
How would I go about getting call count from SQL without using call types over a duration of let's say a few months time? I know that Skill_Group_Interval table or something like that has this information but not throughout the whole duration of the...
Hi All,We are having major issues with lot of calls getting abandoned. Since I am new to UCCX it is taking me some time to figure this out... I was able to trace a call from the MIVR that got abandoned. Following are the logs of this call. Can anyone...
Receiving an error when running the report from the GUI. Tried to run the below command via the CLI and got the same error. Error report from GUI is extensive will attach: From CLI: admin:run uccx sql db_cra call sp_agent_detail('2018-10-01 06:00:0...
Resolved! UCCX mivr logs UCCX 9
Hello, I am trying to collect some logs for an ongoing problem with our call center. Our agents are saying calls getting disconnected within few seconds after they hear a beep in their headset and this is not happening all the time!!! After reading f...
Hello, just wondering if I can get some guidance/help in a issue which we have been seeing more and more.... We have a small call centre running UCCX 9.0.2 CM 9.X. Here is call flow.... Main number--->main reception-->reception staff can forward call...
Hi All, May I have your ideas on this please. I have currently installing QM and encountered this error during the installation. Please be advised that Jetty and DAta API are already running upon checking. I tried to restart theses services but sti...
Hello, I've been researching if there was an OID that could be used to monitor the status of the Cisco Finesse Notification Service but haven't found anything useful. I tried using the OID's for HOST-RESOURCES-MIB but it didn't return any results t...
Hi Cant find an answer in the implementation & configuration guide.../ Installation guide / When I look at the pub and sub, each has a different max size. maximum size of 11038MB on one maximum size of 19363 MB on the other I can assume that ...
Resolved! UCCX8 HR database storage
How can I tell how large my UCCX HR database is, and what the oldest records are?I see from AppAdmin, Tools | Historical Reporting | Purge Schedule Configuration what the thresholds are, but I'm curious what the current database info is, so that I kn...
So a few questions here. I've searched the internet for documentation on this and I cannot find anywhere for my specified version of Unified ICM 10.0. 1st question is when using the Select node to find the Longest Available Agent and then going to t...
