Does anyone have a report that details the time spent in each Not Ready state? Is there a way to report this?
Forum Posts
Resolved! Courtesy Call Back Call Flow
Hello, Can anyone help me understanding the following concepts of CCB What is the role of survivability in ingress gateway for CCB ? What is the role of cvp_ccb_vxml.tcl in VXML Gateway in CCB? How does the CVP initiate Dial-out ? How do we manipul...
PCCE 10.5(1) Finesse 10.5(1) ES10 CVP 10.5(1) SIP > GW > ICM Script > Agent 1 Agent 1 transfers to Agent 2 extension via the Finesse desktop. Until recently we didn't have any agent transfer calls directly to other agents. They always dialed ...
Hi, I'm looking for a template or sql query where i can report on PQ but breaking it out by calltype also. Has anyone done this by any chance? thank you for the help Xtian
Hello,Looking for some input to understand a report. Ran the Contact Service Queue Activity Report for a 5 CSQ's that are all part of one resource group/team. Looking at the data I show:Calls Presented: 947Calls Handled: 823Callsl Abandoned: 94C...
The QM account It not working on view recording mode. This issue just have only one user can't access recording mode, When click the recording mode screen will be show "Initializing media player..." and it still to show this on screen not change any ...
Greetings All, We've got a running, implemented setup of Finesse and regularly we have the issue where users will change their LDAP passwords and then they can't get back into Finesse for up to an hour. Does anyone know the scenario's that cause ...
Hi Team, possible to share Reboot VXML Gateway steps.
If I want to use Cisco Remote Expert mobile with OTT WebRTC only (no SIP) for Voice, do I still need CUBE and CUCM? Are there deployment guidelines for this ?
We've got CUIC 10.6(1) build 1 (10_6_1_10000_39) installed in our lab environment and we noticed that the "Report Definitions" drawer on the left hand side isn't showing up. Does anyone know what we might be missing or what we might have done wrong i...
Hello, we are moving the physical location of our UCCX cluster (HA pair) to another part of the country and in doing so the IP, Subnet mask etc. will be changed for which there is plenty of information. I was wondering if it is possible to change th...
I am trying to upgrade Contact Center Express from version 11.0 SU1 to 11.5, when switching versions via CLI i had the below error, Waiting for Switch Version to complete..***Do not close this CLI session or reboot this Cisco Unified CCX system.Reboo...
Hi All , I try to configure Outbound IVR but when i create campaign , i can`t change the time zone in start and end time , it shows me Eastern European Time
Hi Experts, Is there any way i can schedule the ICM DBA backup. Please share your inputs. Regards, Bharath M
Hi everyone, We are having trouble understanding amdTreatmentMode. In configuration manager, the 'Terminate tone detect' is dependend on 'Transfer to IVR route point' while on API it is not. You can select 'Terminate tone detect' as an amdTreatment...
