email manager webview

[hari.kanan]

i am trying to install the email manager option 5.0 and integrating it with icm 7.0. when i try to access my webview for email i get error as "http 404 page not found". i tried all the troubleshooting solutions given in the cisco bug tool kit but even then iam not able to resolve. kindly could some one help me out in this issue. Also i get a error log as connection to t server failed.could any one help me out in this.

[Gergely Szabo · Accepted solution]

Oh. Problem.

Problem. Problem. Big problem. I don't know whether this can be solved.

I know it is never mentioned in the CEM 5.0 installation, but when you install a service release and you read the release notes, it is written there:

Creating an instance of CEM 5.0(0) with the instance name ?CEM? or ?cem? will cause a UI Server malfunction. Use of the name ?CEM? or ?cem? is therefore, reserved and should never be used for instance naming in any form.

http://www.cisco.com/web/ccbu/CEM/5/0/0/8/0/0/CEM5.0.0_SR8_Release_Notes.pdf

I have seen that problem before: the webview just would not start up if the instance name is CEM.

This is totally weird, if you go to the ICM Multichannel Option training, you will install a CEM instance named "CEM". Funny, right ?

G.