How do i download RTMT for Cisco Finesse 10.x. I need to setup monitoring and syslog for Finesse servers.

Hello,Is it possible to disable the shortcut keys on the Cisco Agent Desktop.Thanks

Has anyine tried to deploy agent greeting with the version 8.5I am able to successfully record the greeting file and store it in the location and am also able to play the recorded file through the Record greeting application.Now when I place a call t...

Hello,I am running a preview Campaign and i wanted to know whether I can make use of BABuddyName to check the starting alphabet of the last name and route it to a specific agent. The reason being i have differentt sets of agents who are assigned to d...

HI all,Iam trying to install CUCM 7.1 3b on a customer provided IBM x 3650-M2 Xeon 4C E5540 80W 2.53GHz/1066MHz FSB/8MB L3, 2x4GB with 4 *146 GB hardisk.when i insert the CUCM 7.1 system installation DVD it throws an error as "expecting 4 hardisks bu...