Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Has anyine tried to deploy agent greeting with the version 8.5I am able to successfully record the greeting file and store it in the location and am also able to play the recorded file through the Record greeting application.Now when I place a call t...
Hello,I am running a preview Campaign and i wanted to know whether I can make use of BABuddyName to check the starting alphabet of the last name and route it to a specific agent. The reason being i have differentt sets of agents who are assigned to d...
HI all,Iam trying to install CUCM 7.1 3b on a customer provided IBM x 3650-M2 Xeon 4C E5540 80W 2.53GHz/1066MHz FSB/8MB L3, 2x4GB with 4 *146 GB hardisk.when i insert the CUCM 7.1 system installation DVD it throws an error as "expecting 4 hardisks bu...
Hi Vladmir,I am trying to attach data from CVP Standalone to Avaya using SIP, i used the custom transfer element and populated the transfer destination as 5155@192.168.28.110?User-To-User=12345678. But the call fails, what could be wrong here and cou...
When you set the deployment type as Progger (lab only deployment), use the API to add the machine inventory, make the necessary changes on the below XML,
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><machine> <changeStamp>0</changeStamp> <...
Hi,did you happen to check about the DB connections it makes from UCCX 8.X. does it make 1 connection or it depends on the number of connections we define on the Pool.thanks
