Email steps in an UCCX script

[jleon22]

Does anyone have a sample script or can explain how the email steps work in a script? I've read the admin guide for the email steps, but it's not very helpful. Basically, I am trying to update a helpdesk script that if the number of calls in queue reach a certain number to construct an email and send it off with that number.

Any help would be appreciated. Thanks in advance.

[acomiskey]

All you need are the "Create eMail" and "Send eMail" steps.

I assume you are getting the number of calls in queue and storing that in a variable. You can then use that variable inside the body or subject of the email.

email = Create eMail ("There are currently " + numcalls + "calls in queue.")

Send eMail (email to emailrecipient)

numcalls -> variable storing number of calls in queue

emailrecipient -> email address of recipient

Something like that....