Enterprise data window delay

[d1nnsear]

IPCC Express 3.5.3

Some agents are complaining that the ent data pop is launching too slowing so that cannot answer the caller appropriately.

I know they can have the CAD as always open, but is there a way in the script to show the ent data, delay for say 2secs, then connect the caller?

I've tried with the No connect resource step & can get delays etc, but the ent data only pops up when the call is connected.

Any tips etc greatly appreciated.

Cheers,

NJ.

[r-simpson]

This URL might help you:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_tech_notes_list.html

[d1nnsear]

Thanks for the reply. I was looking in the doc:

How to Adjust the Time Available for IPCC Express ICD Agents to Answer Calls

Adjusting the timeouts works ok, but not if the agents have auto-answer to headsets.

Any ideas?

Cheers,

NJ.

[ciscogini]

Try to restart the all the CAD & CTI Manger service.

May be the issue is with the synchronization.

It has fixed my problem before by doing that.