09-22-2011 06:31 AM - edited 03-14-2019 08:36 AM
Hi,
maybe someone knows this, i am having a problem upgrading my UCCX 7.0(1)SR5.
The "Pre-Upgrade Tool" PUT starts doing some stuff, but fails backing up ApplicationConfig data.
Log shows:
Sep 22, 2011 3:13:11 PM com.cisco.ccx.w1.export.ExportManager configBackup
SEVERE: Error while doing Cisco Unified CCX Config data
com.cisco.config.ConfigException: READ_ERROR; nested exception is: java.lang.IllegalStateException: document manager is not initialized
Could not find anything related - anybody ideas?
Thanks for any tips,
Ingo
Solved! Go to Solution.
09-22-2011 11:47 AM
Ingo,
Give this a try:
1. On the UCCX server, go to C:\Program Files\wfavvid\properties\ folder. 2. Take a backup of the application.MCET.properties file(Take a copy and rename it to application.MCET.properties_org). 3. Open the file application.MCET.properties , append the value ",com.cisco.doc.impl.DocumentManagerImpl" (without the quotes) for the key com.cisco.manager.managers at the end of this section and save the file.
(eg: com.cisco.manager.managers=com.cisco.executor.impl.ExecutorManagerImpl,com.c isco.expressio n.impl.ExpressionManagerImpl,com.cisco.database.impl.DatabaseManagerImpl,com .cisco.socket. impl.SocketManagerImpl,com.cisco.doc.impl.DocumentManagerImpl) 4. Try the PUT backup again.
Let me know if this gets you any further
09-22-2011 11:47 AM
Ingo,
Give this a try:
1. On the UCCX server, go to C:\Program Files\wfavvid\properties\ folder. 2. Take a backup of the application.MCET.properties file(Take a copy and rename it to application.MCET.properties_org). 3. Open the file application.MCET.properties , append the value ",com.cisco.doc.impl.DocumentManagerImpl" (without the quotes) for the key com.cisco.manager.managers at the end of this section and save the file.
(eg: com.cisco.manager.managers=com.cisco.executor.impl.ExecutorManagerImpl,com.c isco.expressio n.impl.ExpressionManagerImpl,com.cisco.database.impl.DatabaseManagerImpl,com .cisco.socket. impl.SocketManagerImpl,com.cisco.doc.impl.DocumentManagerImpl) 4. Try the PUT backup again.
Let me know if this gets you any further
09-23-2011 12:36 AM
Hello Brandon,
"you rock" :-) PUT now worked with the fixed "application.MCET.properties" file.
Thanks a lot!
Ingo
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