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Every Calabrio Recording is Garbled on Playback

jameskuder
Level 1
Level 1

We are currently recording calls using QM v10.5 and also use Calabrio for recording storage. ALL of the recordings sound clear until the 2:40 mark and then the audio is all garbled. We have tried exporting the recording from Calabrio and still hear the garbled. We have taken a wireshark capture of a call and do not hear any call quality issues when listing to the capture.

 

Any ideas would be appreciated.

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