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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! PRI Channel utilization scenerio

GUYS,I have a scenario that I need some clarification.GSM Call--- PRI-----Voice Gateway--- VOIPNow the question is when a call is connected to the VOIP Network does the channel of the PRI gets vacant or free or it remains occupied till the call is re...

Cannot login to CCX 7.0(2)

 Since a few days ago, a client has reported they cannot login to CCX web page. We opened a TAC Case in order to solve this issue, but they couldn't help us since this CCX7.0 doesn't have support anymore, (last day of support = April 30 2014). The Ta...

Soporteco by Beginner
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  • 6 replies
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Resolved! Where can I find 30/60 sec MoH files?

In UCCX 7 and prior, I could dig down into the wfavvid folders and find 60 second hold music, 30 second hold music, wav files for cardinal numbers, etc.  Now that it's a Linux appliance, is there any way for me to get ahold of these files?  Right now...

UCCX IVR

Hi,I work for a hospital and we are looking at Cisco UCCX to acheive the followingIVR systems to send voice reminders to patients for filling and taking medications as well as scheduling and going to doctor appointments. At a high level how does UCCX...

Doubts with ICM / CUCM

 Hi All, I need your ideas to implement the below scenario for one of our customer.Customer has 4 location E.g., North , South , East and West.There is a TFN which is mapped to a script and when the user dials this TFN and selects the option North or...

S N by Beginner
  • 399 Views
  • 5 replies
  • 0 Helpful votes

Setting skill competency level

I have a simple configuration in UCCX 7.0 Premium.  There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls.  I know how to change the CSQ ...

isfairml1 by Beginner
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  • 1 replies
  • 0 Helpful votes

UCCX 8.5 Post Call Survey

Hello, I'm running UCCX 8.5 and need to implement a post call survey which the agent will manually transfer to.   This will be fairly simple and will capture customer responses 1-5.   The scripting piece will be straight forward enough.   What I'm tr...

SIP Dialer codec

Hello, There is one question to community:Where we can setup preferable codec in Cisco SIP dialer?It is needed to change g711ulaw which is default SIP Dialer codec to g711alaw.  Thanks in advance,Regards,Alex