FAC using Finesse 11

[Ritesh Desai]

Hi folks,

I have implemented UCCE v11.0.1 with Finesse 11.0.1.

I have client requirement of integrating Finesse into their CRM software using Finesse API. They stood with their requirement of using FAC (Force Authorization Code) for making outbound calls. Same is configured on IP Communicator. Tested and works well with extn and finesse, on finesse I have defined agent 10 digit nos.

I have a question

1. Do I have to define auth code / FAC on finesse? 

2. If yes, how to pass FAC using API in his application, i didn't found any info on this.

regards,

Ritesh Desai

regards,

Ritesh Desai