Fetching the value of total number of Calls in Queus

[amin]

Hi All

I want to fetch the value of total number of calls in queue in a variable. Based on variable value i want to take different handling of calls. Like if all agents are buzy (not avialable) then place maximum 2 calls in queue and take rest of the calls to Voice Messaging.

Can any body give me idea how to build this in CRA Editor.

Thanks

Amin

[adignan]

See attached. Key is the "Get Reporting Statistic" step. This particular script checks to see how many "Contacts Waiting" their are in CSQ_1, if > 5, go to CSQ_2.

Andy - Berbee