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is CRS 3.0(3a) compatible with CCM 3.3(4)SR1?I just installed it, and after it rebooted, it tried to open the "appadmin" screen but said:HTTP 401.1 - Unauthorized: Logon FailedInternet Information ServicesI remember I installed this on CCM 3.3(2) suc...

I am trying to find an how to guide to perform this upgrade. All I can find is the install guide for 3.5. Is this just a put in disk and run the upgrade providing all the os patches correct?

Hi AllI want to fetch the value of total number of calls in queue in a variable. Based on variable value i want to take different handling of calls. Like if all agents are buzy (not avialable) then place maximum 2 calls in queue and take rest of the ...

Can I configure ipcc express to talk to multiple unrelated callmanager clusters?I know I can configure multiple jtapi and icd users pointing to multiple callmanagers, but I don't know if those callmanagers are for backup or could be used for a multic...

hi,I have ipcc 3.1 with english and german locales installed. All text prompts of the xml ip phone agent service are in german. how can i make them to be in english?I tried to change the ip phone's locale - but no difference.thanksandreas

Hi CCM 4.1 (2), Auto Attendant ( 4 ports) default CRA 3.5 Through the above products setup is configured and it works fine. To customize the AA, CRA Editor is needed. I have the below queries1.Is CRA Editor a free prodcut or this product comes has bu...

Where in the CallManager can I see what is the total weight of all registered IP Phones (CTI controlled), CTI ports and CTI route points, as one counter (summ)?If it is calculated manually, what are the correct weights for devices mentioned above in ...

When my customer tries to run the historical reports from the IPCC server, which is the coresident version, he gets the following error:"You are using JRE 1.4.0_01. Please exit, uninstall, and install 1.3.1.This appears to be a Java version mismatch...

Does anyone know where I can locate the aa.aef file used in Unity Express? It's NOT the same as in CRA as it appears to use a reduced intruction set. I have tried the "ccn copy script" command on the CUE service module, however it won't allow you to ...

Has anyone had this error:648: Dec 01 19:42:43.261 PST %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[81470/(P1-ipccjtapi) GCID=(1,240)->INVALID]->DISCONNECTED,Route Address=81470,Failure reason=CTI accept timer expires a...

Can someone explain how to delete or remove users/resources from the ICD portion of CRA 3.0.3a?I need to remove these users to add new ones.

I have this exception set in my script, which calls a "Cleanup" label. After I clear the exception, I gather the ANI and write it to a custom variable.My problem is that even successful handled calls that have no exception are being written to the c...

Do calls that DeQueue (Persay when I send them to voicemail during a RAN, I dequeue them so that they can be peg counted) affect my service level?So does a call that waits 5 minutes and then choses to goto voicemail and be dequeued affect the service...

I have 7960 agent phones each setup with a single ICD extension and a single personal non-ICD extension.Is there a requirement that the ICD extension must be the first line appearance on the Phone? i.e. assigned to the first button on the Phone. In o...