Contact Center

Recently, I meet a strange problem:when agent change his atate to NotReady, the call also can arrive his desktop, the ip phone ringing , he can talk to the customer,but the agentDesk display not ready. WHY ??????My system: ICM 4.6.2+ CTIOS4.6 ,Call M...

I am in a secure environment where the Voice is on the 10's network and the Data is on a 172's network. They are separated by a PIX firewall so i am unable to install the Agent and Supervisor desktop. For this to happen what are the specific ports th...

Hi, is anyone using Russian or Hmong TTS? I looked at Nuance vocalizer, but I didn't see either language.I am writing an application to schedule visits at a juvenile detention facility and they need to provide English, Spanish, Russian, and Hmong la...

is CRS same as IPCC Express? If so, do they also keep the same version number? Thanks.

is CRS 3.0(3a) compatible with CCM 3.3(4)SR1?I just installed it, and after it rebooted, it tried to open the "appadmin" screen but said:HTTP 401.1 - Unauthorized: Logon FailedInternet Information ServicesI remember I installed this on CCM 3.3(2) suc...

I am trying to find an how to guide to perform this upgrade. All I can find is the install guide for 3.5. Is this just a put in disk and run the upgrade providing all the os patches correct?

Hi AllI want to fetch the value of total number of calls in queue in a variable. Based on variable value i want to take different handling of calls. Like if all agents are buzy (not avialable) then place maximum 2 calls in queue and take rest of the ...

Can I configure ipcc express to talk to multiple unrelated callmanager clusters?I know I can configure multiple jtapi and icd users pointing to multiple callmanagers, but I don't know if those callmanagers are for backup or could be used for a multic...

hi,I have ipcc 3.1 with english and german locales installed. All text prompts of the xml ip phone agent service are in german. how can i make them to be in english?I tried to change the ip phone's locale - but no difference.thanksandreas

Hi CCM 4.1 (2), Auto Attendant ( 4 ports) default CRA 3.5 Through the above products setup is configured and it works fine. To customize the AA, CRA Editor is needed. I have the below queries1.Is CRA Editor a free prodcut or this product comes has bu...

Where in the CallManager can I see what is the total weight of all registered IP Phones (CTI controlled), CTI ports and CTI route points, as one counter (summ)?If it is calculated manually, what are the correct weights for devices mentioned above in ...

When my customer tries to run the historical reports from the IPCC server, which is the coresident version, he gets the following error:"You are using JRE 1.4.0_01. Please exit, uninstall, and install 1.3.1.This appears to be a Java version mismatch...

Does anyone know where I can locate the aa.aef file used in Unity Express? It's NOT the same as in CRA as it appears to use a reduced intruction set. I have tried the "ccn copy script" command on the CUE service module, however it won't allow you to ...