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Finesse 11 Supervisor Queue Data problem

ergin.sezgin
Level 1
Level 1

‎02-18-2016 02:19 AM - edited ‎03-14-2019 03:46 PM

Hi,

I use UCCX Server version 11 and finesse 11.

The supervisors get error "Live Data is not available after repeated attempts" in Queue Data , Team Data.

How do fix this problem ?

Thanks.

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Aaron Harrison
VIP Alumni
VIP Alumni

‎02-18-2016 03:22 AM

Hi

Are your CCX servers resolvable via DNS on the clients?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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ergin.sezgin
Level 1
Level 1
In response to Aaron Harrison

‎02-18-2016 03:32 AM

Yes , uccx server fqdn resolvable on the clients .We use same dns server uccx and agents.

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Deepak Rawat
Cisco Employee
Cisco Employee

‎02-18-2016 05:07 AM

It is happening because of the same problem as explained in below thread:

https://supportforums.cisco.com/discussion/12914446/cuic-live-data-streaming-data-source-failed

Contact TAC for the workaround

Regards

Deepak

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