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Finesse 12.5 compatible with PCCE 12 version on 2k agent reference model

nsarai
Level 1
Level 1

I was looking through the compatibility matrix and it clearly states that Finesse 12.5 is compatible with PCCE 12 version. When I look closely at footnotes, it does state that we have to upgrade ALL the components in same window. We have 2000 agent reference model and we are only looking to upgrade Finesse to 12.5. Anyone tried this yet?

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Omar Deen
Spotlight
Spotlight
It's poorly worded with what they said. Prior to PCCE 12.0, all components had to be the same version. With 12.0, you can have different versions, so as long as it matches the matrix. So you have have Finesse 12.5 with PCCE 12.0 and still be within reference design, meaning, you'll pass the validator. Colleague of mine did it in his lab and it took about 2 hours... it's a full OS upgrade.