Contact Center

I can't create Cisco Unified CM Telephony Call Control Group Configuration.it just still loading without any effect !!!  Thanks.

Hi Guys pls find attachment i m having this issue when integrate CCX 12.5 with UCM 12.5 , pls advise  thanks

HiWe have CUCM 11.5, UCCX 11.6 and CUC 11.5. We have few problems while working with Cisco Jabber and Cisco Finesse.First of all calls connect with delay while using Cisco Jabber, when I use Cisco IP Communicator instead of jabber calls will connect ...

hello everyone, searching around for finesse desktop capabilities, i came across the basic call control.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-desi...

So I was asked to give access to the UCCX databases so that some of our data mining engineers can see what interesting stuff they can access and come up with to help in product development and marketing.  I DO NOT want to give the direct access to th...

Hi, I use PCCE 11.6 with Outbound Option HA. When I import contact with phone number start the number 0 ( For example : 09xxxxx), auto dialer work ok. But when I import contact with phone number start the number other 0 ( For example : 909xxxxx), aut...

Hi, Anybody know if you can do an PCD upgrade of an UCCX 10.6? When looking at the supported tasks PCD only mentions that 10.5(x) is supported.  I know that going to 12.5 is not supported. BrKim Nielsen

I have a colleague that has successfully made a remote connection to a CCX server using SQuirrel. I am attempting to make a remote connection to the same CCX server using python and the ibm_db library.   Is it possible to make such a connection using...

I'm trying to set up an Outbound Campaign (Agent Progressive) with CCX + CUBE but CCX does not recognize mobile calls. Context:In the contact list I have both Italian national numbers starting with prefixes in the range 010-099 (such as 011XXXXXXX) a...

I have been looking over the internet in a hope to find a solutions to connect with db_cra (uccx database) from Ubuntu 18.04. I have found few articles but none of those worked for me. What i want to do is pretty simple but its just the drivers i can...

Anyone know if running UCCE 12.0 on VMWARE 6.5 using VMFS encryption is supported configuration? I cant find anything in the docs about this one way or the other. Technically, it will work, since there is a layer of abstraction, but Cisco TAC might b...

Hello, I'm preparing to configure chat in UCCX for a customer.   I know in SocialMiner you can view chat transcripts after the chat has completed.   Is there any way to view a chat while it's in progress?   Similar to a silent monitor option for voic...