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Hi, Currently, I am integrating the client's software with UCCX and using UCCX sandbox ver 12.0 to perform some testing.I need to handle AGENT_STATE_EVENT to fetch some details regarding the agent, but I never received the event. When I establish the...

Hi All,   I have reports of uneven call distribution to some of my customers skill group (queue to skill group). The complaints says that some particular agents receive more calls than others even when the others are available and ready to take calls...

Hello! We're running UCCX v10.6.1 and UCGURU Wallboard. Earlier this week, the Wallboard Server crashed.   We rebuilt the server and everything looks to be correct but the webpage has only displayed the "500 - Internal Server Error" message.   The OD...

We are using Finesse 11.6(1) hosted by a local telephone company, as of Firefox v73 the report windows do not populate. Tested with recent versions of Firefox, Opera and Chrome and all have the same issue. Is there anything I can do outside of going ...

Hi AllMy customer have problems with the Finesse using Internet Explorer 11. The Finesse Agents have the message "Loading Report" and they can´t works (answer or make calls)- The UCCX version is 11.6.10000-51- The Internet Explorer version is 11.1.18...

Hello All, We have a customer who has a several UCCX deployments and primarily uses hard phones for all of their agents. They're wanting to migrate a number of their agents, temporarily, over to soft clients so that they can work remote for a period ...

Hi Guys Pls Find Attachment I m getting Authorization failed. Contact your system administrator ,when agent try to log to cisco finess 11.6 while CUCM is 10.5  thanks 

i need the source app for UCCX cad for agent in hotline to sign in instead singing in through cisco  IP Phone direct 

I had Finesse all set up in Firefox, with a desktop icon going straight to the Finesse login page. All the call takers had to do was double click the icon and log in. Of course, one lady said Firefox asked her a question as she was logging in and wha...