Components:
ICM : 9.0.3
CUCM : 9.1.1(a)
Finesse : 9.1
Issue : When trying to login to Finesse desktop, getting error "The device assiciated with the extension or dial number specified is invalid"
Troubleshooting Steps Tried:
1. Tried with 2 different phone models (6945 & 8961)
2. Deleted and recreated phone
3. Removed and added to PG user
5. Restart CTI service in CUCM
6. Restart CUCM
7. Restart PG server and cycle JGW
8. reinstalled JTAPI client in PG server
9. From PG ran procmon command and extension was "In_Service"
CTISVR Error:
02:14:39:757 cg1A-ctisvr Trace:
02:14:39:757 cg1A-ctisvr SESSION 2: MsgType:SET_AGENT_STATE_REQ (InvokeID:0x8f825 PeripheralID:5000 AgentState:LOGIN
02:14:39:757 cg1A-ctisvr SESSION 2: AgentWorkMode:AWM_UNSPECIFIED NumSkillGroups:0 EventReasonCode:50004 ForcedFlag:1
02:14:39:757 cg1A-ctisvr SESSION 2: AgentServiceReq:0 AgentInstrument:"1012000006" AgentID:"2000001" )
02:14:39:757 cg1A-ctisvr Trace: ProcessSetAgentStateRequest - sessionID 2
02:14:39:757 cg1A-ctisvr Trace: *** AddToAssociateAgentList(); ADDED: SessionID=2 AgentID=2000001 PeripheralID=5000
02:14:39:757 cg1A-ctisvr Trace: CSTASetAgentState: InvokeID=0x2f000012 Dev=1012000006 AgentMode=LOG_IN AGID=2000001 SG=-1(0xffffffff))
02:14:39:757 cg1A-ctisvr Trace: PrivateData: EventReasonCode=50004 WorkMode=0 NumAdditionalGroups=0 PositionID= SupervisorID= ClientAddress=
02:14:39:760 cg1A-ctisvr Trace:
02:14:39:760 cg1A-ctisvr Trace: DEVICE_TARGET_OTS_IND - Instrument= Out-Of-Service NetworkTargetID=-1
02:14:39:760 cg1A-ctisvr Trace: TailorMessageForClient - reEncode message for version 15
02:14:39:761 cg1A-ctisvr SESSION 1: MsgType:SYSTEM_EVENT (PGStatus:PERIPHERAL(S) OFFLINE CCTimestamp:0x532bd8d0 (03/21/14 02:14:40)
02:14:39:761 cg1A-ctisvr SESSION 1: SystemEventID:Agent Instrument Out-of-Service SystemEventArg1:0x1388
02:14:39:761 cg1A-ctisvr SESSION 1: SystemEventArg2:0xffffffff SystemEventArg3:0x0 EventDeviceType:DEVID_NONE )
02:14:39:761 cg1A-ctisvr Trace: TailorMessageForClient - reEncode message for version 16
02:14:39:761 cg1A-ctisvr SESSION 2: MsgType:SYSTEM_EVENT (PGStatus:PERIPHERAL(S) OFFLINE CCTimestamp:0x532bd8d0 (03/21/14 02:14:40)
02:14:39:761 cg1A-ctisvr SESSION 2: SystemEventID:Agent Instrument Out-of-Service SystemEventArg1:0x1388
02:14:39:761 cg1A-ctisvr SESSION 2: SystemEventArg2:0xffffffff SystemEventArg3:0x0 EventDeviceType:DEVID_NONE )
02:14:39:762 cg1A-ctisvr Trace:
02:14:39:762 cg1A-ctisvr Trace: CSTAUniversalFailureConfEvent: InvokeID=0x2f000012 Error=GENERIC_UNSPECIFIED_REJECTION
02:14:39:762 cg1A-ctisvr Trace: PRIVATE_DATA: PeripheralErrorCode=0x27b2(10162)
02:14:39:762 cg1A-ctisvr SESSION 2: MsgType:CONTROL_FAILURE_CONF (InvokeID:0x8f825 FailureCode:CF_GENERIC_UNSPECIFIED_REJECTION
02:14:39:762 cg1A-ctisvr SESSION 2: PeripheralErrorCode:10162 )
02:15:00:704 cg1A-ctisvr PG System Event: Peripheral Online (PeripheralID 5001), PG Status: NORMAL
02:15:00:704 cg1A-ctisvr Trace: TailorMessageForClient - reEncode message for version 15
02:15:00:704 cg1A-ctisvr SESSION 1: MsgType:SYSTEM_EVENT (PGStatus:NORMAL CCTimestamp:0x532bd8e5 (03/21/14 02:15:01)
02:15:00:704 cg1A-ctisvr SESSION 1: SystemEventID:Peripheral Online SystemEventArg1:0x1389 SystemEventArg2:0x0
02:15:00:704 cg1A-ctisvr SESSION 1: SystemEventArg3:0x0 EventDeviceType:DEVID_NONE )
02:15:00:704 cg1A-ctisvr Trace: TailorMessageForClient - reEncode message for version 16
02:15:00:705 cg1A-ctisvr SESSION 2: MsgType:SYSTEM_EVENT (PGStatus:NORMAL CCTimestamp:0x532bd8e5 (03/21/14 02:15:01)
02:15:00:705 cg1A-ctisvr SESSION 2: SystemEventID:Peripheral Online SystemEventArg1:0x1389 SystemEventArg2:0x0
02:15:00:705 cg1A-ctisvr SESSION 2: SystemEventArg3:0x0 EventDeviceType:DEVID_NONE )
02:15:01:122 cg1A-ctisvr ICM Central Controller time adjusted by -1 second(s) to 06:15:00 UTC.
02:15:01:122 cg1A-ctisvr Trace: CTIApplication::ProcessTimeNotificationEvent - Time=06:15:00 UTC NewHalfHour=FALSE
02:20:01:139 cg1A-ctisvr Trace: CTIApplication::ProcessTimeNotificationEvent - Time=06:20:00 UTC NewHalfHour=FALSE
02:20:02:345 cg1A-ctisvr Trace: *** ProcessCSTAPrivateEventMessages - CALL_PARTY_UPDATE_DONE_IND not yet implemented ... ignored ***
JGW Error:
02:07:49:768 PG1A-jgw1 Trace: MsgAddCallObserver: Addr: 1012000006 Remote Addr: 0 InvID: 67194279 CallDeliveryMode ID: 0
02:07:49:768 PG1A-jgw1 Trace: Adding Call Observer to: 1012000006
02:07:49:768 PG1A-jgw1 Trace: Address Name: 1012000006IP Addressing Mode:IP_ADDRESSING_MODE_IPV4
02:07:49:768 PG1A-jgw1 Trace: AddCallObserver address validation failed - Address Name: 1012000006, error code: 154
02:07:49:768 PG1A-jgw1 Trace: MsgAddCallObserverResponse: Addr: 1012000006 Succeeded: 0 InvID: 67194279 Cause: 154
02:07:49:769 PG1A-jgw1 Trace: ThreadAddressManager::processNextQueuedMsg: msgHashtable.size = 0
02:07:49:769 PG1A-jgw1 Trace: ThreadAddressManager::Waiting for next retry
