Finesse agent state change

[vincent.stng]

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for call-center inbound and outbound call use, one for self used. If I want to make that when the self used extension is using (i.e. talking to somebody), the other agent extension is forced change to NOT-READY state. How can I config?

Andy

[navaghel]

When agent is using another line, he/she is not available to take call from contact centre line. That is what ACD logic considers and puts the agent in Not-Ready mode for contact center calls..Agent need to update status once the outbound call is complete.  

It is not configurable

Nayan