Finesse Applications Logs

[jwilson]

Hello.  I have Finesse Syslogs going to Splunk so they can searched and trended over time via Splunk.   But are there Finesse Application logs?  Or a document that helps me better understand what is is the logs of the Finesse server such as the the webservices and client logs?

I am looking to track how long the Finesse gadgets take to load when an agent first logs into Finesse.

Just some weekend documentation links would be enough so I can start reading a little.

Thank you.

[david.macias]

There's a wealth of logs located at https://<finesse FQDN>/finesse/logs.

david

[Sergio Quezada]

Yes there are quite a few tools you may use here.

Perform Routine Maintenance (Log Collection):
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1261/admin/guide/cfin_b_1261-cisco-finesse-administration-guide/cfin_m_1261-perform-routine-maintenance.html#reference_47F850F88D06F804EB5D27EEA2B9991A

Collect Logs using Cisco Unified Real-Time Monitoring Tool:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1261/admin/guide/cfin_b_1261-cisco-finesse-administration-guide/cfin_m_1261-perform-routine-maintenance.html#task_94B89C36F15EFCCDC68E182496D0E36E

Regards,
Sergio

[jwilson]

Thank you to those that responded.  I will read through the documentation some more.  I see that RTMT allows me to get to the logs.  I also know that syslogs can be forwarded to 3rd party apps for consumption and reporting.  Once I review the docs in this post I am looking to get the logs found in /finesse/logs also in a 3rd party app for consumption and reporting.