Hello, I have the following environment: CUCM 10.6.1 UCCX 10.6.1.10000-39 QM 10.5.1.3000
The QM server is set to always recording for all UCCX agents. I have managed to get Finesse working with the RecordingControls 3rdpartygadget. This allows the agents to manually pause and resume
the recordings. However for legal reasons I need to be able to automate the 'pause' of the recordings when agents are taking payment details from customers. When they take payment details they initiate a browser link to the payment portal (this could be embedded within Finesse). When the payment portal is intiated they want to automatically send a pause message to QM. I am struggling to get this working. I could do with some assistance on how to get this configured. Thanks
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
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