I've implemented the Finesse Calendar and have a scenario that the calendar does not to handle calls the way I expected.
Here is the scenario. Using fixed business hours M-F 9am to 5pm. Contact Center wants to close from 11am to noon on a random day but play a prompt as to why they are closed not the standard Closed prompt under "The Rest" branch but rather the Holiday prompt under the "Holidays" branch.
I assume I could make that day a custom business day and use two time ranges. Time range 1 9am to 11am and Time range 2 12pm to 5pm. And from 11am to 12pm it would treat it as a Holiday. Unfortunately it treats calls between 11am and 12pm as "The Rest" and plays the standard closed prompt as opposed to treating that excluded time range as a Holiday. I am not sure of the best way to address that scenario.
Any help would be appreciated.
