Has anyone found a way to report or email if an agent does not press x to go on an outbound call back request or just hangs up if a call back request is presented to them.I see the NoAnswer. Busy, Invalid, NoResource and Unsuccessful branches, but I ...

I've implemented the Finesse Calendar and have a scenario that the calendar does not to handle calls the way I expected.Here is the scenario.  Using fixed business hours M-F 9am to 5pm.  Contact Center wants to close from 11am to noon on a random day...

I'd like to build a shortcut to facilitate transfers between CSQsI was hoping to use the ANI range of my agents and use an if statement to say if the ANI is between x and y skip to jthe Select Resource step using a Label. I also want to make sure tha...

Not sure what I am missing here to place call from an H323 device to an IP phone.Here are the dial peers I have, I want to be able to call from H323 port on a VG320 to IP Phone x11112dial-peer voice 111 voipdescription H323 testingdestination-pattern...

I have an unused CTI-CMS-1000-M5-K9 can I use it for UC applications like Call Manager, Unity Connection, Emergency Responder, Contact Center Express?Thanks