Finesse call info population from ECE Actions

[dinesman]

Hi 

Finesse call info has to populate in Custom gadget  based ECE Actions .when agent complete the email/transfer mail .  could please help how to capture the events/notification when agent complete the email/transfer the mail from his bin 

Thanks 

Dinesh Kumar M

[Alexander Stevenson]

This may not be possible. Please see this discussion for details:

Getting Email Notification in Finesse Agent Dialog - https://community.cisco.com/t5/contact-center/getting-email-notification-in-finesse-agent-dialog/td-p/3424251