Hello, I am trying to do a REST Call in CCX Editor. In postman, I set "Content-Type" to "application/x-www-form-urlencoded". I send the values in the body as "x-www-form-urlencoded", where the format is KEY and VALUE. Is there a way to send the value...
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.
Hi, Right now UCCE Agent API only allows listing and editing existing agents. Is there a way to create new agents or deleting the existing ones programatically? Thanks
Hi,In the script under the queued segment how do I interrupt a prompt every 5 seconds to go to the next step?lets say the sound file is 15 seconds and I want to interrupt it to go to the next step with less time.
Anybody know if it's possible to get a list of callers (Calling Numbers) in a CSQ, via a Rest API call. I need to get the calling numbers whis is in specific queue.
Hi Team,We have developed custom finesse desktop using strophe rest API. It is working fine but after sometime it is sending below error in browser console logs. function _onConnect(status) {console.log("_onConnect() - XMPP client onCONNECT fired");/...
Hi all,I'm running UCCX 12.5.1 with premium licenses. I'm trying to add a permalink CUIC report into Finesse, and as part of this, I want to be able to add a URL variable to the end, for example &@param5=12345. I have tried several iterations of this...
I have an application which uses custom java code. For the application we are using Cisco general Log4j for logging purposes and is embedded in the application handler to generate logs. After the patch is applied, the Log4j file gets moved from C:\C...
Hi all,is it possible to use REST API when SSO is enabled on the Finesse or this is not currently supported?I tried this on dcloud. I had one agent without SSO and API calls were working as expected from postman but when I tried same API calls for ag...
HelloCurrently Team performance gadget in finesse doesn't display agents that aren't in voice MR domain.That is because finesse's API for get team (new finesse.restservices.Team) returns only users in voice domain.Is there any possibility to get all...
I have created a front end angular app that will fit as a third party application into finesse (gadget).I am able to communicate with the api I built specifically for getting and updating our internal database.I only get errors when calling the API t...
devnetsandbox-usw1-reservation.cisco.com:20237 Logged off rtp-duo ssl to log into devnet uccx sandbox. it give me the popup for credentials but fails me. Logs I found are: 4:37:43 PM Contacting devnetsandbox-usw1-reservation.cisco.com:20237.4:37:58 P...
We currently have 4 IVR applications in production that make use of elements from DialogFlow. Our client asked us to change the voice being used.Note: The list of voices can be found at the following location: https://cloud.google.com/text-to-speech/...
@david.macias Good morning companions I have the following case.I have UCCX version 11.6.2.10000-38 as well as Finesses.There is a requirement that when an agent starts a session in a specific campaign, the system places it with the READY status aut...
Is there a gadget available or any way for the Supervisor to change the state of the Agent to Not Ready and be able to choose one of the created Not Ready reason codes instead of just the Not Ready state. In the Finesse Administration we can crea...
