I'm working on a uccx script that initiate Make Rest Call with Post and Body content to pass Metadata. I use a variable to place my syntax i test working successfully in Postman. However, when im about to put in on the uccx variable i declare in the ...
In Finesse 12, the UI has a stack of tab icons on the left that allow paging between various tabs. Each tab has an associated icon, and I'm wondering if there's a mechanism to put alert badges on the icons to indicate that the tab wants some attenti...
I would like to know how to integrate Service Now with UCCX - with both CAD and Finesse.
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
Is there a way to manually open and close individual CSQs by dialing a number? I have the updateState from the repository working but that script closes all CSQs. I need to be able to open and close individual CSQs if possible. Thanks in advance!
I cannot create a survey for conversation created by Intergrator.I'm starting conversation with request /ws/v19/clientapplications/messaging/conversation/start?searchContactOnAttribute={value} https://pubhub.devnetcloud.com/media/enterprise-chat-and-...
Hi All,Iam trying to integrate IVR application with SOAP webservice,but getting response code 500 and error response as below.Please advise where I need to correct Http response code from the host==>>>500Error Reseponse Received::::<s:Envelope xmlns:...
Hi everyone, I am currently configuring PCCE 12.6.2 Lab mode. I'm in the process of exchanging certificates. Security when you type the command '%CVP_HOME%\conf\security.properties' in CVP 12.6.2.The keystorePW value is encrypted. Security.keysotre...
Hello, I am trying to do a REST Call in CCX Editor. In postman, I set "Content-Type" to "application/x-www-form-urlencoded". I send the values in the body as "x-www-form-urlencoded", where the format is KEY and VALUE. Is there a way to send the value...
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.
Hi, Right now UCCE Agent API only allows listing and editing existing agents. Is there a way to create new agents or deleting the existing ones programatically? Thanks
Hi,In the script under the queued segment how do I interrupt a prompt every 5 seconds to go to the next step?lets say the sound file is 15 seconds and I want to interrupt it to go to the next step with less time.
Anybody know if it's possible to get a list of callers (Calling Numbers) in a CSQ, via a Rest API call. I need to get the calling numbers whis is in specific queue.
Hi Team,We have developed custom finesse desktop using strophe rest API. It is working fine but after sometime it is sending below error in browser console logs. function _onConnect(status) {console.log("_onConnect() - XMPP client onCONNECT fired");/...
Hi all,I'm running UCCX 12.5.1 with premium licenses. I'm trying to add a permalink CUIC report into Finesse, and as part of this, I want to be able to add a URL variable to the end, for example &@param5=12345. I have tried several iterations of this...
