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Resolved! Outbound and Campaign Management capabilities in Web Ex CC.

I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.I have few questions regarding outbound dialing with WebEx CC.Is WebCallBack AP...

Resolved! Cisco Developer API Agent Activities - Empty Response

Hello, Trying to pull the email of specific agent ids or at this point trying to show any data in general. I get a 200 response and am have tried valid params for the request but can't seem to get any data showing in the response. Any ideas? Thanks, ...

Access Denied on update APIs from Webex CC Desktop widget

I'm trying to create a Webex CC Desktop widget that will allow users with supervisor rights to modify skill profile proficiency values. Using a token issued through my own integration (or a developer token from developer.webex-cx.com) a supervisor is...

Resolved! Webex CC Outbound IVR

Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be used to reach a large volume of customers with customized messages like balance? Thanks Santiago.

Unknown Host error when calling subflow

I have a fairly simple UCCX script that is supposed to call a subflow. I'm using the UCCX editor to actively debug the script. When it gets to the step where it is supposed to call the subflow it throws a script exception with the text: Uknown host: ...

Active users connections into Finesse Server

Hi Team, is there any reporting available to show active users connections into Finesse Server ? I see, To check number of sessions on each node, you can use API URI "https://FQDN/finesse-dp/rest/DiagnosticPortal/GetPerformanceInformation" Can Dev Te...

Finesse Agent Desktop integration with BMC Remedy platform

Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana

PCCE 12.6 & UCCX 12.5 SU1 DevNet Sandboxes now available!

Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE! Reserve a DevNet Sandbox I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...

Get a list with ALL queues from Finesse using the API

I am building an app that integrates with Finesse using the API. I need to retrieve a list of all configured queues in the system on startup. How can I do this? At the moment I only seem to be able to:A) Retrieve a specific queue based on its IDORB) ...

Resolved! Creating refresh token in WxCC automatically

Hello, I'm currently using WxCC Flow Designer HTTP request blocks in order to generate new access tokens using a refresh token. However, refresh tokens last about 60 days and in order to create a brand new refresh token, I need to manually use the ge...

CUIC v12.0 - Customized report is not showing all records from database

Hi,I've customized a report for client in CUIC v12.0.Report details as below:- Report definition: Query (SQL Query)- Data source: custom database I have encountered an issue that the records are not all shown in CUIC.Example: running the same query d...

Resolved! Script made in Flow Designer to move domain to beginning of string

Hello, I'm wondering if it's possible to use a Delimiter type function in the flow designer? I would like to take an email, and create two String variables (one to hold the email name, and other to hold the domain name). Sorry in advance if this is t...

Resolved! Webex Contact Center for Developers API

Hello, I'm trying to use the Search API in Postman to test some of the queries I can use in GraphQL to use in a project. I'm getting a 200 response in Postman now, but no matter what I change my GraphQL code too, I can't generate any data. I was wond...

Resolved! webex CC redirect after logout

We are trying to implement WebexCC as identity provider.We are able to use endpoints from documentation page https://developer.webex-cx.com/documentation/authentication for authorizing user and obtain access token, however we found nothing about logo...

Resolved! pcce 12.5 API PQ post

I am able to get a list of a specific or all PQ, but I get an error when I am trying to POST/Create a new PQ. https://<server>/unifiedconfig/config/precisionqueue/<id> postman is giving me an error: 505 what am I missing?

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Forum Posts

Resolved! Outbound and Campaign Management capabilities in Web Ex CC.

Resolved! Cisco Developer API Agent Activities - Empty Response

Access Denied on update APIs from Webex CC Desktop widget

Resolved! Webex CC Outbound IVR

Unknown Host error when calling subflow

Active users connections into Finesse Server

Finesse Agent Desktop integration with BMC Remedy platform

PCCE 12.6 & UCCX 12.5 SU1 DevNet Sandboxes now available!

Get a list with ALL queues from Finesse using the API

Resolved! Creating refresh token in WxCC automatically

CUIC v12.0 - Customized report is not showing all records from database

Resolved! Script made in Flow Designer to move domain to beginning of string

Resolved! Webex Contact Center for Developers API

Resolved! webex CC redirect after logout

Resolved! pcce 12.5 API PQ post

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