Hello,
Our Agents using Finesse/Customer Collaboration Platform are unable to type responses into the reply body with emails with more than 10 attachments. We are wondering if this is due to specific limits or another issue. There are two things that take place :
1) We are not getting the attachments when people send more than 10. All we see is a yellow error message on the top of the email stating ‘Unable to display the file attachments as their total number exceeded 10. This email cannot be forwarded.’
2) There are times when replying to an email, but the email disappears. We’re not quite sure what happens…if it’s a network issue, or.….but not sure if the email disappears or if it gets requeued…or what ends up happening with that email.
The attached is an example of a error that shows....
