Dears,This is a UCCX Environment V. 11.5When someone dials the call center number, it is taking around 5 seconds for the IVR to be triggered. Is there any timer on CUCM/UCCX/VG that we can control to decrease this delay?Any help is highly appreciated...
Forum Posts
Hi Team, I have a simply question but I can't do this works:( This is related to CUIC 12.0 an Finesse report Integration with historical reports Always have the same issue This is the permakin and it workshttps://ccx1.host.es:8444/cuicui/permalink/?v...
Hello Team,We are using Cisco Unified Intelligence Center to download and view the Call Dashboard and Unified Contact Center Enterprise Management to change the Queue and set the priority. We have around 200 agents in our team and I need to download ...
Resolved! campaign outbound API
Hello, I use outbound api 11.5. When I choose a skill group for creating a campaign , I use the API to get a list of skill group: https://<server>/unifiedconfig/config/skillgroup/ . This list contain all skill group added or not added for campaign. H...
I have a user that would like to use Power BI "to automate the phone data visualization reports for the office". Because the report is delivered as a .zip file, it is being extracted from the email manually, then processed. Is there a way to email th...
Resolved! How to do a Place Call Step
Hi does anyone have a sample to setup a place call step in a script? I want to be able to let the script go to a step place a call, no answer go to the next step. In the no answer I have a go to label.I created a destination: String typeWhat is the...
Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application, and I have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration .When I access the SSO U...
I've seen previous documents that UCCX 12 with smart licensing can support both perpetual and flex licenses at the same time provided all are loaded in the SMART account. Customer bought flex licenses to add agents to an existing 12.5 UCCX system, an...
Hi UCCX 12.0 I have made a very basic script and use this as default script for an application. I try to use the get trigger info step to get the reason for application exception which should be possible according to description for get trigger info ...
My SL is set at 18 seconds. Our calls Rona at 16 seconds.I have an interval that is showing 3 SL Calls Offered and 1 SL CallLooking at the Call Detail by Agent report, I have 3 calls in that interval. The first call Rona'd and went to the 2nd perso...
I see where SocialMiner was renamed "Cisco Customer Collaboration Platform" and significant dev, feature/functionality, was added - thank you. However, what doc name/link provides more detail specifically on the Customer Collaboration Platform? I'm t...
Hi, is anyone else having the issue again where you're not able to download the Virtual Voice Browser VVB software from CCO for use with CCE? The past few releases, it seems that the software is set up with some special entitlement requirement that w...
Dear Team, We have integrated Microsoft Dynamics 365 with Webex CC using an MS trial account.The customer is looking mainly at three services. Webex Contact Center for Microsoft Dynamics will support the below products.Dynamics 365 MarketingDynamics ...
My CCM version 6 is not running the Cisco License Manager. Cisco License Manager[STOPPED] Component is not running Even restarting the Server It gives the wrong licenses usage Can someone help Regards
Hi everyone,So I have received a unique request from one of my client where he states, that he needs the below changes in UCCX 11.5 :Delete an agent from 'product' teamAdd a new agent in the 'product' teamMove an agent from 'product' team to the 'pro...
