01-29-2018 12:23 PM - edited 03-14-2019 05:54 PM
We are trying to change the header color in the Agent Finesse stats window using preset thresholds based on the queue depth. Is there a way to do this native within Finesse or do we have to use the CUIC permalink method?
01-29-2018 12:34 PM
CUIC and threshold is your only native option.
david
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