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Hi All,Not able to open the configuration Manager . Shows the following error message:- "(-9934) unable to initialize the real-time feed for instance apcc.Unable to proceed until the real-time can be established. The feed may be inactive or you may n...

Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX ?

I'm working with a client to setup outbound campaigns for a few of their business units. They load names, phone numbers, customer account numbers into the campaign. If a user answers, I'm transferring the call to an agent. I'd like to send the custom...

Why would Prompt Manager be in partial service?

Hi,   We're trying to migrate and upgrade from MCS based CCX 8.5 to VM based CCX10.6 but having issues. Plan taken: Backup MCS CCX Pub Power off MCS CCX Pub Restore backup on VM CCX pub - worked ok. Power off MCS CCX Sub Add VM CCX Sub and join to cl...

Hi folks,   Help! Agent - Avaya - CUBE - PSTN - Customer Agent on Avaya platform dialing mobile no. While ccsip debug I see CANCEL event sent by CUBE to telco. because of session timer expiry. PFA sh run. (Customer and far end names are hidden)   I h...

Hi,   I am unable to download the cvp_ccb_vxml.tcl from the OP Console to Gateway   Gives me error test device failed   Please let me know if there is workaround for this its CVP 10.5   Regards, DJ    

Why are there no longer audible alarms for the Finesse supervisor desktop, why do you have to see every team under queue data? why cant you see other supervisors logged in? why does it seem an inferior product to the old supervisor desktop?

Dear Experts,   Kindly request your advise on changing the AD of a production UCCE system.   UCCE version 8.5 i have an emergency situation where i forced to use a new AD for my existing UCCE, so i have created a plan to do that. but i have a confusi...

I need to link the Termination_Call_Detail (TCD) record to the Dialer_Detail (DD) record for outbound dialled calls. Normally, I can do this via the PeripheralCallKey. However, for whatever reason (presumably a bug?), the DD.PeripheralCallKey is null...