Hello,
Please can you advise about this issue:
I want to integrate a virgin finesse with CRM database to get the customer info and to show it when the agent receives a call.
What is the best method, as i find to applicable ways , 1st: to get the information directly from the database using database function in CCX editor, or 2nd: to build a java API to integrate the database with CCX editor, as the API generates XML file which is readable from ccx editor.
thanks,
