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Hi All, While trying to migrate our AEF scripts from 8.5 to 10.5 UCCX version, we are getting 109824: Mar 31 13:09:17.322 GST %MIVR-SCRIPT_MGR-3-EXCEPTION:java.io.IOException: unexpected return type: java.lang.AbstractStringBuilder for method: appe...

We are having problems finding a solution to give proper and accurate feedback to callers about wait time. Did anyone found a reasonable solution or a reasonable compromise to this problem? Any out of the box ideas? Is there a way to reset the coun...

How to create a Custom Script in UCCX for IVR

The CCX in my lab has always used the default script (icd.aef) for simple call delivery to agents. Now I need to deliver Call Variable 2 (later probably 1...10) to the CAD, but am unfamiliar with this scripting/editing process. As it's a lab system,...

All, Even though I have been scripting in UCCx over the past several years, my previous company relied mostly on the IP-IVR that had a script that hadn't changed in years. We utilized the UCCx system in a very light capacity that small scripts suffi...

Dear, I would like know if you have a solution for verify if it's the voicemail or not when I transfer the call to a mobile. The small description of my flow is: When the call arrive, I check if a agent is log-in. If not, the call is transfered to...

Is there a way to pass the dialed number through to the CTI? When the Call_Delivered_Event is received the DialedNumber field is blank. The ANI and DNIS are populated, but we would like to do screen pops based on the DialedNumber value. Thanks!

Hi Guys Need a little help on design/use of MoH in an application. Application is a basic ACD. We need to develop a way that so that when a position prompts or a menu is played that when the call is placed on hold again that the MoH does not start f...

Hi everyone, I have customize reports.the requriement has duration on IVR.i get duration on IVR and insert to 3rd party database and reporting with CUIC.i have got datetime when IVR transfer to Agent.i call sql to insert the value.it is endIVR t...

Does anyone know how to write a script in CCX that would automatically log a user out of their queue(team) when they have been in a state of Not Ready after x minutes? Our people are constantly leaving for the day and not logging out..

From a main script, we're invoking a self-service option by allowing caller to press 1. When they press 1, we're invoking a subflow that makes a Java call to lookup information. We have confirmed that jar is on classpath UCCX server was restarted ...

From a main script, we have a self-service option. Caller presses 1 to go to a subflow pointing to another UCCX script that contains a call to a Java class contained within a JAR which we have uploaded. We have added JAR to classpath. We have resta...

Is it possible to access dll's and applications running on Windows environment from UCCX 9.X system using IVR scripts? thx

As result of https comunication with application servers, xml files are stored on filesystem (on Cisco 7.0.1 SR5). After that, IVR scripts parse this xml files and present results to the caller. Is it possible to do this on same way on new environme...

Some of ours IVR scripts communicates with other applicationservers using https protocol. How we can import and use certificates on Cisco9.0.2 platform? Jasmin