Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! After changing fetchtimeout to 60s about 10% calls are getting discoonected with system error message.

Hi,Due to bad fetch error. we changed fetchtimeout to 60s based on cisco doc wiki (”For applications Root Doc Settings VXML Property = fetchtimeout and value 60...

no user found for current session id

  Hi     I have utilised the customer-chat-sample provided from the Tools and Samples section in Cisco DevNet page     However I have re-written this sample in PHP because our we...

Jarvis IT by Beginner
  • 4 replies
  • 0 Helpful votes

CUIC - Abandoned Report Query

Dears, I am trying to create a report (Unique Abandoned Report) that shows only the abandoned calls where the callers didn't call again in the same day and got their calls answered.  Abandoned Calls Query: select ANI from Route_Call_Detail where Date...

lanou by Enthusiast
  • 0 replies
  • 0 Helpful votes
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