04-13-2020 12:42 PM
Hi All,
I am trying to make a call from finesse i.e. a 4 digit DN configured on CUCM.
Call flow:
DN-->CUCM(route pattern)-->CVP-->ICM
The call can go through only if I prefix 01 to my 4 digit DN. else the call fails saying error. When checked into the translation pattern, I can see 01XXX configured which translates to route pattern XXXX and points to CVP.
I wanted to know how the Finesse tries to make a call.
Thanks
04-13-2020 01:48 PM
You can think of Finesse as a remote control of your phone. So it would make a call as if called by the phone.
04-13-2020 02:27 PM
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