Finesse Screenpop gadget with firefox

[hasunm522]

Is there any version or solution to make screenpop gadget work with Finesse firefox.

[CommSouth]

Hi,

We are a Cisco 3rd party solution provider and offer Screen pop up solution for Cisco Contact Center.

Please let me know your full infrastructure details and will be happy to assist you.

Regards,

Prasana Kumar.P

CommSouth

Head-Business Solutions

+919841027006

** Please rate if useful.

[Jonathan Schulenberg]

That question is pretty generic/broad. Finesse is capable of natively opening a browser tab/window. Here's an example writeup of that:
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html

Third parties such as Bucher+Suter and inGenius have pre-built integration offerings with the common CRM/ERP platforms.
https://www.bucher-suter.com
https://www.ingenius.com/integrations/cisco/

Of course, the Finesse API and OpenSocial gadgets are all public and fairly well documented if you need to roll your own.
https://developer.cisco.com/site/finesse/