Hi Guys, When one of my agent login on finesse using Firefox browser we experience the error "A Generic Sign-In Error Has Occurred.(Error Code Generic Error) " however the other agent is working fine they where able to login in finesse without err...
Forum Posts
Hi, I have a CUIC user (non supervisor) which is setup as an System Admin, as well as been a member of the Administrators Group (and having MyGroup = Administrators). When this user runs the CCE_RT_Historical "Agent Team" or CCE_RT_Realttime repo...
What determines the queue's that a supervisor sees showing up in the Queue Statistics live data gadget in Finesse?
Dears, we are facing the issue in PCA SIP Trunk Graphs. "No Data is Available to plot the Graph"
Hello everybody, I'm dealing with a login issue using the subscriber UCCX ( Fortunately). when I shut down the primary server, the secondary has this issue, none can access finesse or login and shows the screen shot attached Tried to reboot di...
Resolved! UCCX Scripting E-Mail Step
Hello All, I am trying to create an e-mail notification to a specific group of Admins when there are no agents in a queue. I was able to get this working without any issues. However they are asking if it is possible to add the name of the CSQ into th...
Hello All, UCCX: 10.6(1) *Using Supervisor Desktop, not Finesse... We left our Main CSQ's Agents in the Default Team, and then created a couple other Teams for some of our smaller CSQs, that have a different set of Agents assigned to each of thos...
Hi Experts I'm trying to trigger an Application within a Script. Script A is Triggering Script B Strict A has Play Prompts and Script B also having Play Prompts. But When I'm Playing a Media in Script B its giving an error as below. I belie...
I'm wondering if anyone has been through the Context Service Deregistration process in OAMP for CVP [v11.6(1) for CVP and Ops]? The reason I ask is that the docs indicate that going through the Deregister button in OAMP should bring up the "Enable ...
Resolved! SSO for CUIC 11.6 Enablement
I am wondering what secret sauce anyone has for enabling SSO Users in CUIC 11.6. I am doing a fresh install. SSO for Finesse is working 100% AOK; I can login with SSO Creds all day long. My IDS (Co-resident CUIC, LD, IDS) also reports in Test tha...
Has anyone figured out a way to create a live report from Enterprise Variables? I have created a custom call variable report for a Supervisor Gadget, it shows the results of a survey, plus details of the call. The issue is the time delay, since ...
Hi People, I would like to apologize for the lame language I would probably be using, I am not someone who is dealing with such products very often and do know the exact terms. I am working for the customer service of a company and for our VoIP w...
Hello, I have created an external VXML 2.0 application that is called from a UCCX script. The applications sends a record request to UCCX 11.6 using a 29xx voice gateway. I wish the recorded audio to be returned to my web server for further processi...
We have a group of agents that belong to five queues. Each agent has varying skills in each queue. The agents want to know what queue a call is coming from when presented. Is there something in Finesse or on the phone itself that will allow this func...
Hi All, I have ip telephony (cucm 11.5) . how do I configure to make sure calls can be landed to troll free numbers. is it possible to call troll free numbers from ip phone or jabber? Please help..
