Contact Center

 Hi Team,   We have an issue when someone dials from a conference room Polycom phone to a queue. A call from the conference room phone to the queue can't be answered until it rings three times. We have been told that this happens when an agent answer...

Hi Cisco people,   We are currently using UCCX for our call center with Jabber softphones on windows as the agents phone.   We are looking to extend our agent resources via a 3rd company. This 3rd company users linux as an operating system for their...

Dears, Is it feasible to change the agent state to not ready after each call? Thank you in advance. Lara

We have ECE up and running on one of our Major customers, and we need to get ECC variable on finesse for a chat (either on ECE gadget or any customize gadget).    We have customized the ECE form and set the ECC variable by following ECE Admin guide, ...

Hello, I am currently planning a CCX deployment which will use always on active recording using a third party recording product called Red Box Recorders. This product uses the BiB in the phone to fork a stream to the Red Box Recorder server. My query...

Hi ExpertsI have a doubt and I do not know if it can be done,I have a contact center in production and they have asked me for a change and I do not know if it can be done,I have a CUCM and UCCX 10.5.Currently I have 6 agents in production, I have req...

Can anyone tell me if this is even possible? We have CCX v11.0.1 with queues configured for incoming calls. Agents have the Jabber soft client and log in to Finesse to get incoming calls. If another call comes in to the queue while an agent is alre...

Hi All,            we are creating a soft phone using finesse js lib. Once we logged into soft phone, when ever we close the browser, we are showing a dialog like "Leave site", for confirmation from user to close or not , for this we are using window...

Dears,   After checking the following Remote Expert Mobile Solution Overview and Design version 11.5, it seems that the below features are not supported with Remote expert Mobile: Silent MonitorSupervisor Barge-InInterceptExpert Assist Console Plea...