Contact Center

Resolved! IP Phones stay in ready state all time without finesse login

Dears we have UCCX 11.6 , We need to know the ability of adding Cisco Hard Phone as UCCX agent and have queue for incoming calls without Finesse login .So IP Phones stay in ready state all time without finesse login .Can we achieve that and how ?Th...

Cisco IP phones restarting

We observed that most of our ip phones are kept restarting. This suddenly starts two days back. From syslog i could see the below errors where the reason for out of service is 14. ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UT...

Command to check the CPU utilization in CUCM

Hi, Can someone help me with the command to verify the CPU utilization on CUCM. Regards, Bharath M

NTP For UCCX

hello i Have refresh NTP For Contact center and we got this massage ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 1 days remaining. When the grace period ends, the Unified CCX system wil...

Resolved! Change Redirection Destination Automatically by End user

Dears; i want to create a script with ability to store variable value in memory permanently with the capability to change it once required, this is to change the Redirection Target automatically without interaction with IT Section script look like...

Resolved! UCCX AA not transferring calls

Hello, UCCX 11.5.1 (HA) I have a new site with a local PRI (12 channels) installed. When callers call in they hit a hunt group where if not answered, the calls is directed to a UCCX script. The caller hears an AA greeting and provided an option t...

Display selected options by callers on Finesse interface ( or agent phone)

Hello, When a call hits the Contact Center, Agents don't know which option has the caller selected after listening to different audio prompts choices ( press 1 for English, press 2 for Spanish and so on)..by default they can see Apllications extion...

Cisco Finesse Maintain User Sessions | With SSO or alternatives?

Hello Cisco Community, we are currently upgrading to Cisco Finesse. (Coming from Agent Desktop). As of the reason that users have to sign in every time they close their browser, we started to look for alternatives. The question is, wheter a SSO dep...

I want to know the IVR Port number that is connected.

Hello Cisco Unified Contact Center Enterprise Through Translation Route to VRUWhen a call connection is established, At this time, the IVR is connected to a specific port number, Is there a way for an administrator to determine which IVR Port Number ...

Resolved! Basic ivr queuing no working

I'm using in my company CUCM 10.5 and UCCX 10.6, the case is that I need to create one IVR with basic queuing and if the caller last long in the queue, they are sent to autoresponder. I have a contact center with three operators, they are in a Hunt...

Resolved! Agent and supervisor desktop shows partial status on Recording

Hello, We noticed that the supervisor and agent desktop are showing partial status in recording. Kindly help

Resolved! ICM script question

Hi All, I have a query regarding the ICM script Lets consider i have a simple script with queue to skill group node ,and suppose if all the agents are busy then call is treated as successful exit or failure exit now Thanks,

CCX Stock reports questions

Hello Expert, I have some questions regarding CUIC stock reports and I unable ro find out the staisfactory answer, so I need help to understand better. Question.1- I ran "Contact service queue activity" report where Calls Presented are 88 in which ...

ICM Router query

Hi, We observed one call got stuck in our router queue for 4 days. Is there any possibility to release that particular call from the ICM router. Or EXIT_ROUTER is the only option. Thanks

Agent status lights

Our Call Center manager would like to have a small light on top of Agent's monitors that lights when they are on a call. Does anyone know of something like this? Since the Agents are wearing headsets, sometimes they'll be interrupted by someone who...

Contact Center

Forum Posts

Resolved! IP Phones stay in ready state all time without finesse login

Cisco IP phones restarting

Command to check the CPU utilization in CUCM

NTP For UCCX

Resolved! Change Redirection Destination Automatically by End user

Resolved! UCCX AA not transferring calls

Display selected options by callers on Finesse interface ( or agent phone)

Cisco Finesse Maintain User Sessions | With SSO or alternatives?

I want to know the IVR Port number that is connected.

Resolved! Basic ivr queuing no working

Resolved! Agent and supervisor desktop shows partial status on Recording

Resolved! ICM script question

CCX Stock reports questions

ICM Router query

Agent status lights

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