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Finesse Supervisor No Permission to View reports

mbuk123
Level 1
Level 1

Hi, I am new to Finesse and have been asked to setup some Supervisors. This I have done and they can manage their teams, but there are two real time reports on their supervisor desktop and it says they do not have permission to them. Where do I give them permission?

we has PCCE 11 and CUCM 11.6

reporting is CUIC

 

Thanks in advance

1 Accepted Solution

Accepted Solutions

Omar Deen
Spotlight
Spotlight
You have to import them as users into CUIC, although, this should be done automatically. You can then add them to a group, add permissions, etc.. all this is under the Security drawer

View solution in original post

2 Replies 2

Omar Deen
Spotlight
Spotlight
You have to import them as users into CUIC, although, this should be done automatically. You can then add them to a group, add permissions, etc.. all this is under the Security drawer

Thanks for the reply