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Hi All, Is there any reason for this issue? I'm getting aborted calls with the different messages like "com.cisco.wfframework.obj.WFMaxExecutedStepsExceededException: No. of executed steps: 1000" and "ABLISHED]->HELD; nested exception is: com.cisco.j...

Has anyone looked into this? I am looking for more information but have only been able to find: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/vmware-cloud-aws.html Its an interesting I would like to explore, althoug...

Hi, I want to redirect the call to a Secondary phone when the Primary phone is Busy.I have tried with the Busy leg of Call Redirect step in CCX Editor but it did not work. The call is waiting until the Primary phone is available. (I could see the cal...

Hello Everyone,I have a single CUCM cluster and 4 completely separate UCCX clusters. I have 1 JTAPI application user and 1 RMCM for each UCCX cluster for a total of 4 JTAPI and 4 RMCM application users configured in the CUCM cluster.As soon as I asso...

Hi, Whenever I tried to add a triger in "Cisco Script Application" I got the following error Failed to create the CTI Route Point and corresponding Line on Cisco Unified CM BRABDULKARIM

Caller setups a CCB and is not getting called back. When looking at the logs, it states CCB is dropped due to timeout exceeds 5000. The wait times are very long as well, sometimes more than an hour. are there any timeout adjustments I can do outside ...

Hi,I'm currently running CUCM/UCCX System version: 11.5.1.11001-34.Today our Wallboard doesn't show current data. Also I'm unable to generate historical report for today.Went to RTMT and found cirtical alert Module Name : HISTORICAL_REPORTING_MANAGER...

Hi All,I have written customized code to interact with webservice. If i use direct webservice url i am not facing any issue but if i use load balancing url i am getting ther error "java.security.cert.certificateException: No name matching" Thanks

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Hello,I had a request to modify one of our call script so that it will check to see if an agent is in certain not ready status. Is this something that can be done in UCCX 11.0?Currently the script will check to see if there are any agents logged in. ...