I know that the slideshow feature is no more supported in uccx 11.6 Is there any workaround to move through items on the dashboard in this release ?
Forum Posts
UCCX version 11.6 IPCC extension agent is set for a not ready and goes on break. Call comes into the users personal primary extension, is answered by voicemail and the state of the IPCC changes to ready. Anyone have any thoughts on a resolution?
Hi all, I am new to Cisco and CUIC and am learning the ropes as I explore what's possible. I found a minor issue that nobody at my company seems able to help with and after reaching out to Cisco, they seem reluctant to offer any advice. Can anyone he...
Hi Guys, When one of my agent login on finesse using Firefox browser we experience the error "A Generic Sign-In Error Has Occurred.(Error Code Generic Error) " however the other agent is working fine they where able to login in finesse without err...
Hi, I have a CUIC user (non supervisor) which is setup as an System Admin, as well as been a member of the Administrators Group (and having MyGroup = Administrators). When this user runs the CCE_RT_Historical "Agent Team" or CCE_RT_Realttime repo...
What determines the queue's that a supervisor sees showing up in the Queue Statistics live data gadget in Finesse?
Dears, we are facing the issue in PCA SIP Trunk Graphs. "No Data is Available to plot the Graph"
Hello everybody, I'm dealing with a login issue using the subscriber UCCX ( Fortunately). when I shut down the primary server, the secondary has this issue, none can access finesse or login and shows the screen shot attached Tried to reboot di...
Resolved! UCCX Scripting E-Mail Step
Hello All, I am trying to create an e-mail notification to a specific group of Admins when there are no agents in a queue. I was able to get this working without any issues. However they are asking if it is possible to add the name of the CSQ into th...
Dears, i am facing issue with only 2 users who are not able to see the Agent Teams available in Agent Team Real-Time report. please support if anyone had the same issue.
Hello All, UCCX: 10.6(1) *Using Supervisor Desktop, not Finesse... We left our Main CSQ's Agents in the Default Team, and then created a couple other Teams for some of our smaller CSQs, that have a different set of Agents assigned to each of thos...
Hi Experts I'm trying to trigger an Application within a Script. Script A is Triggering Script B Strict A has Play Prompts and Script B also having Play Prompts. But When I'm Playing a Media in Script B its giving an error as below. I belie...
I'm wondering if anyone has been through the Context Service Deregistration process in OAMP for CVP [v11.6(1) for CVP and Ops]? The reason I ask is that the docs indicate that going through the Deregister button in OAMP should bring up the "Enable ...
Resolved! SSO for CUIC 11.6 Enablement
I am wondering what secret sauce anyone has for enabling SSO Users in CUIC 11.6. I am doing a fresh install. SSO for Finesse is working 100% AOK; I can login with SSO Creds all day long. My IDS (Co-resident CUIC, LD, IDS) also reports in Test tha...
Has anyone figured out a way to create a live report from Enterprise Variables? I have created a custom call variable report for a Supervisor Gadget, it shows the results of a survey, plus details of the call. The issue is the time delay, since ...
