Finesse Variables Not Showing up on Very 1st Call

[Esto]

If an Agent logs in and receives a call, none of the variables show up until the call is answered.

However, any calls after that populate the variables while the agent's phone is ringing and when answered. 

Any Suggestions?

[bill.king1]

You'll need to provide more information before anyone can probably offer advice. What platform (UCCE? UCCX?)? What version? All agents/some agents? What agent desktop?

[Esto]

Bill - thank you for the response

Version UCCX 11.5

All Agents are affected

Multiple Browsers

Finesse Agent Desktop

I can provide screenshots if needed.

I performed debugs on the script and both calls run through the same logic