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Beginner

Finesse Variables Not Showing up on Very 1st Call

If an Agent logs in and receives a call, none of the variables show up until the call is answered.

However, any calls after that populate the variables while the agent's phone is ringing and when answered. 

Any Suggestions?

2 REPLIES 2
Contributor

You'll need to provide more

You'll need to provide more information before anyone can probably offer advice. What platform (UCCE? UCCX?)? What version? All agents/some agents? What agent desktop?

Beginner

Bill - thank you for the

Bill - thank you for the response

Version UCCX 11.5

All Agents are affected

Multiple Browsers

Finesse Agent Desktop

I can provide screenshots if needed.

I performed debugs on the script and both calls run through the same logic

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