Contact Center

Hi,Need help.We have migrated clients UCCX 7.x to 11.5, after migration client started complaining  that they are not able to pool complete reports which has more then 8000 rows.After some findings we found it is 8000 rows is limitation of product UC...

Hi guys. I installed the Cisco SocialMiner 11 and now i'm trying integrate with facebook. The problem is that unable to log agent on socialminer, To use the chat, i just used the gadget on finesse, but i want to know, how to log the agent directly on...

 Currently we are having UCCX 9.0.2-10000-71 installed on MCS server. We are planning to migrate on BE7K UCS server with version uccx 10.5.1. Does scripts of UCCX 9.0.2 will work with UCCX 10.52. How i can restore historical data from 9.0.2 uccx to 1...

Hello, Just to check if anybody has seen this before: Some time ago we upgraded an UCCX 8.6 to 9.0, installing the ciscouccx.refresh_upgrade_v1.2.cop and everything went well. Now we want to upgrade that UCCX 9.0.2 to 10.6.1, and I see that we need ...

Hi All, Please help I have CUIC that on The Dashboard "Live Data is not Available" (Attached the capture). CCX Version : 11

We aren't using Mobile Agent and would like to remove the "Login As A Mobile Agent?" checkbox as it confuses some of our users. We are on UCCE 10.5 and Finesse 11. Thanks, Mark

Hello, Please I need your help, I want to make a Call Center Office and I want to know Exactly what is the components I need to make a Good Call Center

Trying to set up a second alias in EIM that allow my AutoReply to use this 2nd alias. This 2nd alias is a donotreply@something.com and basically blocks inbound (reply) emails at the Exchange level. Currently in v11.0(1) I cannot seem to figure out ho...

I have installed the upgrade patch for uccx 10.6 (ciscouccx.refresh_upgrade_v1.9.cop.sgn) but its still showing uccx 8.5 any idea??

I want to migrate UCCX 8.5 to UCCX 11 in parallel to CUCM 8.6 to CUCM 11 using PCD on new sever. Can any one guide me how to do that step by step

In an outbound campaign list, is it possible to have multiple contacts defined with the same contact phone number?  In previous versions this was not possible.