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Resolved! UCCX 10.6 - How to increase the number of Rings to agent's phone for acd calls

UCCX 10.6.1 SU1.ES07 - The acd calls to an agent ring 3 times, I want to increase the number or seconds. I looked in UCCX system parameters and did not find a setting. I increased the number of seconds on an individual phone (DN page - CUCM 10.5.2) f...

Resolved! Finesse 10.5 user.setState(states.NOT_READY) Fails to change user state.

I have a lookup to a directory in a gadget and the users want a button to call directly from their finesse client. This way they reduce user error by possibly typing the wrong phone number on the keypad of the phone itself. Since Finesse cannot place...

UCCX Forward calls to Hunt Pilot

Dears , I will explain the business process we have so it will be clear then i will put the issue i'm suffering with. Customer Script checking if there is no agent available and if no agent is talking it will forward the Call to Hunt Pilot Number, H...

Generic PG in UCCE 11.5

Hello All, We are doing a UCCE migration from 9.0 to 11.5 for one of the customer & they are using Generic PG in there environment. As all of you know, Generic PG in 11.5 is Deprecated Features so can we still go with Generic PG in 11.5 or if we are ...

CVP script trigger - run CVP script repeatly

Hi CVP expert, Is there a way to trigger CVP script not only from a call but from http request or timer? I am looking for a way to run CVP script automatically. I have done this on UCCX script by using a HTTP request to trigger the script. Thanks ...

UCCX Call Redirect to Different CUCM Cluster

Good Morning all. Appear to have an issues in regards to the Call Redirect Step within UCCX. Were currently on version 7. The issue is that when we use a Call Redirect to a Hunt group on CUCM (Version 10.5), it doesn't recognise the hunt group is bus...

Scripting Assistance

Hello, anyone know of a company that provides for -pay (or better yet for free lol) scripting assistance? I have seen this question before but can;t find it. Thanks in advance! Replies rated

Resolved! Using QoS for Vlans

Hello Everybody i hope you can helpme with something, i have a proyect where i need to put 2 servers and at leats 10 cameras, on a Catalyst 3850, well the datasheet, said this Switch support QoS, but my answer is. How i can configure QoS for every vl...

Resolved! UCCE with CVP

expert, I am building lab for UCCE to learn. - Does typical UCCE contact center always have CVP or how many % without CVP? - Can it run without CVP ? Thanks, K

Resolved! Router log viewer not working

Hi guys, I have ICM 11.5, CCM 10.5, CVP 11.5, Finesse 10.5. Calls are routed correctly and agents are selected as required. Emsmon shows incoming calling and called numbers, label plus correlation ID, agent selected etc. However, the router log viewe...

Silent / Barge Monitoring is greyed out when in call

Hi Guys, Hoping someone could help me with my current issue. I have here 3 supervisor users that unable to barge. The scenario is while I am with 1 of the supervisor ( answered in Jabber/extension mobility ) the Silent / Barge Monitoring is greyed ...

UCCX script redirect to extension

Hi guys, I need to configure a script with cisco uccx editor so that calls that enter the queue after the end of the day, are diverted to various extensions; For example I have 3 extensions where they will be diverted and I need you to call the first...

UCCX 10.6 SU1- Agent Statu Issue

Hello Everyone, My customer used UCCX 10.6 SU1, HA. Client used Finesse Client for agents and supervisors. Sometimes, Supervisor is not monitor the agent statu. Agent actual statu is 'Talking'. Supervisor monitor 'Logout'.After agent complete the ca...

8.5(1) UCSInstall_UCCX_8_5_1_UCOS_8.5.1.10000-37.sgn.iso Bootable base 8.5.1 installation image

Hi, Is anybody still have '8.5(1) UCSInstall_UCCX_8_5_1_UCOS_8.5.1.10000-37.sgn.iso Bootable base 8.5.1 installation image' this file. I need it but still unable to find it on cisco.com Please help.. Thanks

Resolved! Codec 11.5

Hello,i installed my uccx as a new installation in version 11.5My old promts from version 10.6 - i upload this file's to my new server.But the telephone quality is very very bad.What is the distinction of the wav file from version 10.6 and 11.5? an o...

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Forum Posts

Resolved! UCCX 10.6 - How to increase the number of Rings to agent's phone for acd calls

Resolved! Finesse 10.5 user.setState(states.NOT_READY) Fails to change user state.

UCCX Forward calls to Hunt Pilot

Generic PG in UCCE 11.5

CVP script trigger - run CVP script repeatly

UCCX Call Redirect to Different CUCM Cluster

Scripting Assistance

Resolved! Using QoS for Vlans

Resolved! UCCE with CVP

Resolved! Router log viewer not working

Silent / Barge Monitoring is greyed out when in call

UCCX script redirect to extension

UCCX 10.6 SU1- Agent Statu Issue

8.5(1) UCSInstall_UCCX_8_5_1_UCOS_8.5.1.10000-37.sgn.iso Bootable base 8.5.1 installation image

Resolved! Codec 11.5

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Cisco Finesse Supervisor real time status of agents in Email queues

Modify or Change incoming email ID

UCCX place call step - busy output

Agent cannot change the status of working with chats

Licenses - CUCM (enterprise mode) with HCS Contect Center Enterprise

Finesse Emails limits

UCCX 12.5 duplicate entries for CSQ

UCCE with IP IVR and CUCM 15

TOOLS > HISTORICAL REPORTING > SMTP CONFIGURATION

user.makeCall gone?