Finesse with UCCE - currently logged agents

[harageri1]

Hi Guys,

What is a best option to check currently logged agents to each Finesse server ?

Except the CUIC way .

[Senthil Kumar Sankar · Accepted solution]

You can try one of the below option.

1) In finesse Server you can issue the below command and see the number of active sessions towards CTIServer. Change the Date/time as required

file search activelog /desktop/logs/openfire/info.log "2019.07.27 09:08.*active"

2) You can use Procmon utility for CTISVR process and issue the command clients which will list both the Finesse Servers and their respective ClientID.

Then issue another command dclient <clientID>, it will list all the Associated Agents and few more date

>>>>dclient 2

ClientCB:
SessionID=2 Version=20 State=OPEN(6) Services=0x1140d96(AUXR) ClientID="Finesse" Signature="Finesse"
HostName= HostAddress=X.X.X.X HostPort=40751
AgentExtension= AgentID= AgentInstrument=

Associated Agents:
AccociateAgentID=1010000 AssociatePeriph=5000 MRDIDs=1,
SessionProtocol:
m_State=sessionOpen sm_SessionsNow=3
m_ClientVersion=20 m_IdleTimeout=120 m_InvokeID=0x356f128c(896471692)
m_ServiceMask=0x1140d96 m_CallMSGMask=0x9defff m_AgentStateMask=0x3fff
m_PeripheralID=5000 m_ClientID="Finesse" m_ClientSignature="Finesse"
m_AgentID="" m_AgentExtension="" m_AgentInstrumentID=""
m_RegisteredCallVars=0x3ff
m_RegisteredVariables: NULL (all ECC variables)
m_DeviceID= m_WasOpened=True m_ApplicationCloseSent=False
m_CloseStatus=0(E_CTI_NO_ERROR) m_LastHeardFrom=08:53:37 m_SentSessionFailedMSG=False

TransportProtocol:
m_State=connectionOpen
m_HostName= m_HostAddress=X.X.X.X m_HostPort=40751
m_BytesSent=20131071748 m_BytesReceived=800745796
m_ConnectionID=4 m_ConnectionSocket=824
>>>>

How to use Procmon Utility

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise/200865-Troubleshoot-ICM-Using-ProcMon-Utility-C.html

Regards,

Senthil Kumar

[harageri1]

Thank You much for a quick response.
Have a good day.