Contact Center

Hello, After a minor upgrade from UCCX 11.6(1) to 11.6.(2) I have an issue about sync of supervisors to CUIC, almost all supervisors are disappear from CUIC supervisor group. I have added manually, but every night, its disappear, also when running th...

Hello everybody My customer has a UCCX 11.5, and when I try generate Contact Service Queue Activity by CSQ Report at weekends periods and filtering some especifics CSQs, a error menssage appears in the browser (Firefox): "a web page is slowing down y...

Hi,I have a question about live data API which should have been available on UCCE 12.x but its not. Is there some roadmap and timeline when this API will be there?? We would like to run parametrized livedata CUIC permalinks reports externally and so ...

Hi All, I'am planning to upgrade my UCCX nodes since there is a bug fix for 11.6 concern is,Is there any Upgrade guides of UCCX from 11.5 to 11.6 ? and also do the upgrade of UCCX from 11.5 to 11.6 impact my CUCM ? Appreciate all of your suggestions....

I have set up a comprehensive call flow deployment on a UCCE environment . I was trying to apply all the possible call flow models mentioned on the CVP configuration guide . and during my first call flow type configuration I was stuck at step 9 which...

Since upgrading to 12.0.x for UCCX every few days we're having issues on our Publisher (UCCX1) whereas it'll inform agents that the server is down/unreachable and will continue trying to connect. This is after they put in their user/pass/ext informat...

The solutions plus ordering guide for Nuance states that we should engage with Nuance early, yet provides no information about HOW to do this.  No phone number, no e mail address, no web link....  All that is there is a link that says to check partne...

Dears ,is there any option to allow Cisco Finesse agent to login in multiple device with the same user.simply , I need one agent to login concurrently  from two PCs as the same timeI am using UCCX11.6

Hi guys.. I'd really apprecaite some help with this one.  With the winter storms being abnormally high in the Northeast.  The business would like to be in charge of recording prompts for company closures (for inbounc customer calls - this script can ...

Hi, Could someone help me out to find the difference between Call.user.microapp.caller_input="T" and Call.user.microapp.caller_input="D" in if condition nodes of ICM script. Also having a doubt in VXML params : N. i have studied that value  N is Do n...

Dears, I have configured Outbound Campaign IVR-Based in UCCX and when I call application trigger prompts worked directly fine but when I ran Outbound campaign and add my mobile number to list I received the call but there is delay for 3 seconds befor...

Running Finesse 10.6 and CUCM 10.5 which is running well for the most part. This is a small deployment with under 10 users, but occasionally some users are unable to login in the morning. The /desktop page doesn't load and they are stuck waiting unti...