Trying to find out if theres a way to see how much of the allocated memory each variable is actually using. Problem is I'm coming into an environment where I do not know exactly what each one is being used for and we are running low on memory availab...
Dears, I have a small question here, are call variables ,like get digits for example , stored somewhere at the UCCX database ?? Or they get wiped once the call ends ?? Regards,
I've set up a gateway to use a vvb which points to cvp. We have other sites, locations using the same setup and cvp On the gw I receive, as part of the ccsip message 302 error. any pointers? The inbound call hits the gw, is then translated to inser...
Dear Team, I have two Cisco 4451 CUBE at Remote Office on which SIP Trunk are terminated, those should also be in redundant.I also want to configure SRST on those as they are part of Cisco PCCE 12.0 setup as (Remote Office)Please advise how should I ...
Hello , Kindly I accidentally Deleted Script from UCCE and I need it urgently so where i can find the default path of the repository for Scripts and where i can find the deleted items and I need to know the path to recover it waiting for your feedba...
I have what I hope are two really easy questions for UCCX 11.X CUIC dashboards that I am creating for a customer. Is there a way I can display a count of all calls in all queues in real time? I can display a count of calls in each CSQ separately, b...
I am building a UCCX script (11.6.2) which has the called enter an account code, performs a DB lookup for a contact phone number, and then places an outbound call to that external phone number. I can see on my CUCM RTMT call logs that the outbound ca...
Hi team, We are facing problem with Finesse agent and supervisor. At the moment the Finesse is working fine, after some hours the problem happens. All live data appear this message <dynamic data are not available after repeated attempts>
I understand there is a Limitation of showing number of Rows in CUIC, ie. 8000. Has it been increased in the latest version of CUIC? If Yes/No, Do we have Cisco Document reference for the same?
Hi everyone. I hope you are well. I´m checkin if exists someway to monitoring the finesse Services. I tried to do with RTMT, but is not clear for me. could you help me? Regards.
Dear All, Please help me to solve below problem.My UCCX historical reports are not showing non IPCC extensions for few agents.Running on uccx 11.5 version. Regards,Nadeem
HelloI'm facing a problem where I can't export any recorded call by using the "Calabrio Recording Export", I don't have any license for it but i'm only trying to export 1 by 1, won't work anywayplease see the screenshot to check the error Thank you
I am trying to develop a customized phone book integrated with the Finesse call control but seeing the functionality it seems I will end up recreating the Call Control Gadget and integrating with the custom Phone book.Any suggestion, of using out of ...
Our customer requires subject change according to GDPR requirements (removal of personal data in case end customer puts this kind of information into subject) for Auto Acknowledgement messages sent from EIM. Is there any way how we can achieve this?
Hello I`m trying to create a simple test call flow in ICM Script editorI added "Menu" node to the script, connected 2 connectors and I cannot assign cases to buttons in properties (attached GIF of me trying to do it)I tried to close and re-open the I...
