Force UCCX agents to enter full credentials on Cisco Agent Desktop logins

[Jesse Northington]

Currently CAD "remembers" the ID and extension of the previous user and populates these fields when launched. Is there a way to make it forget, thus forcing agents to enter the complete login information? I've noticed that after an upgrade, many of the agents have forgotten the specifics of their usernames and extensions making for a long morning preceded by a long night after UCCX updates. TIA Jesse

[Gergely Szabo]

Hi,

the login info is stored in the registry (on the PC where the CAD is installed). I cannot remember the key but it's there, you'll be able to find it.

You can schedule a task to periodically clear these registry entries, perhaps.

G.

[Christian Drefke]

Gergely is absolutely correct.

And it might be enough to set the registry key to read-only by some GPO if you are running Windows AD in the background.

[Jesse Northington]

not seeing any user data in the registry.  I'm on UCCX 9.0

[Jesse Northington]

It's actually stored in a file in 9.X version of UCCX and NOT in the registry.

here:  C:\Program Files (x86)\Cisco\Desktop\config\phonedev.cfg

We run an SCCM job that deletes it from the agent PC's every night and at every login.  CAD rebuilds it every time you login to it so it has to be continually attended to.

There's also a separate file for Supervisor.

FYI