Forward UCCX agent extension to ACD line

[safety2008]

Good afternoon

I am trying to find documentation regarding forwarding of agents extension to another ACD trigger. i have tested and realize it will not work, but would like to find documentation that I can present to higher level...I did find an old post but it is no longer available. any help or info would be appreciated.

Thank you

old link

https://community.cisco.com/t5/contact-center/call-forward-all-on-icd-extension-not-working/td-p/2894382

[safety2008 · Accepted solution]

The following configurations are not supported for agent phones:

• The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.

route point meaning any ACD number